fix problems on Shareworks [iphone]

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—— Run into issues on Shareworks? Get help pending when official support gets back to you!

Shareworks
Info:
company: Morgan Stanley
: https://www.shareworks.com/support
: www.shareworks.com
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Login issue

Login issues with mobile app

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Face ID not recognized

Fix: Go to your iPhone settings, select 'Face ID & Passcode', and ensure that Shareworks is enabled under 'Other Apps'. If it is already enabled,... ⇲
 
UI issue

Screen layout not optimized for newer iPhones

Fix: Check for app updates in the App Store, as developers often release updates to improve compatibility with new devices. OR Adjust your iPh... ⇲

Unresponsive buttons

Fix: Force close the app by swiping up from the bottom of the screen and swiping the Shareworks app off the screen, then reopen it to see if the... ⇲

Shareworks layout not updated for Face ID

Fix: Check for updates in the App Store, as layout issues may be addressed in newer versions of the app. OR If the layout is not functioning c... ⇲

Limited information displayed

Fix: Explore the app's settings to see if there are options to customize the information displayed on your dashboard or main screen. OR Consid... ⇲
 
Features issue

Missing key features

Fix: Review the app's help section or user guide to ensure you are aware of all available features and how to access them. OR Check for update... ⇲

Lack of investment tracking features

Fix: Explore the app's settings to see if there are any options to enable investment tracking features that may be hidden. OR Consider using a... ⇲

No option for partial shares or DRIP program

Fix: Check the app's investment options to see if there are any settings or features that allow for partial shares or DRIP enrollment. OR If t... ⇲
 
Payments issue

Inability to deposit funds through the app

Fix: Verify that you have linked a valid bank account or payment method in the app settings. If not, add one to enable deposits. OR If the dep... ⇲

Transaction page not functioning

Fix: Try refreshing the page by pulling down on the screen or navigating away and back to the transaction page. OR If the page remains unrespo... ⇲
 
Crashes issue

Crashes frequently

Fix: Ensure that your iPhone's operating system is up to date by going to 'Settings' > 'General' > 'Software Update'. OR Uninstall and reinsta... ⇲
 
Support issue

Customer service response delays

Fix: Check the app for any FAQs or help sections that may provide immediate answers to your questions without needing to contact support. OR U... ⇲
 
Feedback issue

No feedback option in the app

Fix: Keep a personal log of any feedback or issues you encounter, which you can compile and send via email or other means later. OR Engage wit... ⇲
 
Customization issue

Dark mode issues

Fix: Check your iPhone's settings under 'Display & Brightness' to ensure Dark Mode is enabled or disabled as per your preference, and see if it a... ⇲
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 what users are saying
Good experience
92.1%

Bad experience
5.2%

Neutral
2.7%

~ from our NLP analysis of 10,196 combined software ratings.

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Benefits by WEX

 Private Data Shareworks collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics