fix problems on Wisenet SmartCam+ [iphone]

—— Run into issues on Wisenet SmartCam+? Get help pending when official support gets back to you!

Wisenet SmartCam+

Info:

company: Hanwha Vision Co., Ltd

: https://www.samsungsmartcam.com

: www.wisenetlife.com

Chat with our AI-based Wisenet SmartCam+ Support

🛠️ Common Wisenet SmartCam+ Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Wisenet SmartCam+ is generally slow

Fix: 1. Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage > Wisenet SmartCam+ > Offload App. This will clear the cache... ⇲

Wisenet SmartCam+ is buggy

Fix: 1. Uninstall and reinstall the app: Press and hold the Wisenet SmartCam+ app icon until it jiggles, then tap the 'X' to delete it. Go to the... ⇲

Camera issue

frequent disconnections from camera

Fix: 1. Check your WiFi signal strength: Ensure that your camera is within range of your WiFi router. If the signal is weak, consider moving the... ⇲

camera not accessible without unplugging

Fix: 1. Check the power source: Ensure the camera is plugged into a working outlet. If it’s connected to a power strip, try plugging it directly... ⇲

poor camera setup process

Fix: 1. Follow the setup guide carefully: Refer to the user manual for step-by-step instructions. Make sure to have your WiFi password handy and... ⇲

Wisenet SmartCam+ fails to recognize camera

Fix: 1. Ensure the camera is powered on and connected to the same WiFi network as your iPhone. Check the camera's LED indicator for status. OR... ⇲

camera reports offline despite being connected

Fix: 1. Restart the camera: Unplug the camera, wait for 10 seconds, and plug it back in to reset the connection. OR 2. Check the app permissio... ⇲

Wisenet SmartCam+ requires manual camera reboot

Fix: 1. Schedule regular reboots: Set a reminder to reboot the camera periodically to maintain its performance. OR 2. Use a smart plug: Consid... ⇲

Support issue

unhelpful customer support

Fix: 1. Utilize online resources: Check the FAQ section on the Wisenet website or user forums for common issues and solutions shared by other use... ⇲

UI issue

Wisenet SmartCam+ design is poor

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its features and navigation. This can help mitigate... ⇲

Wisenet SmartCam+ navigation is confusing

Fix: 1. Review the user manual: Familiarize yourself with the app's layout and features by reviewing the user manual or online resources. OR 2... ⇲

Crashes issue

Wisenet SmartCam+ crashes frequently

Fix: 1. Update the app: Go to the App Store, search for Wisenet SmartCam+, and check if an update is available. Install it to fix bugs that may c... ⇲

Video issue

unable to play video segments

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can affect video playback. OR 2. Cl... ⇲

Network issue

connectivity issues with stable WiFi

Fix: 1. Reboot your router: Unplug your router, wait for 30 seconds, and plug it back in to refresh the connection. OR 2. Change the WiFi chan... ⇲

error messages about concurrent connections

Fix: 1. Limit the number of devices: Ensure that only one device is connected to the camera at a time to avoid concurrent connection errors. OR... ⇲

Wisenet SmartCam+ lacks auto-reconnect feature

Fix: 1. Manually reconnect: If the app disconnects, go to the camera settings in the app and manually reconnect to the camera. OR 2. Use a sma... ⇲

firmware does not allow direct connection without WiFi

Fix: 1. Use a mobile hotspot: If you need to connect without WiFi, consider using your mobile device as a hotspot to connect the camera directly.... ⇲

Compatibility issue

Wisenet SmartCam+ does not support multiple cameras

Fix: 1. Use separate devices: If you have multiple cameras, consider using different devices (like an iPad or another iPhone) to manage each came... ⇲

Wisenet SmartCam+ only works with included plug

Fix: 1. Use the original plug: If the app requires the original plug, ensure you are using it to avoid compatibility issues. OR 2. Check for a... ⇲

service no longer supported for certain models

Fix: 1. Check for alternative apps: Look for third-party apps that may support your camera model, as some may offer similar functionality. OR... ⇲

Wisenet SmartCam+ is unreliable across platforms

Fix: 1. Use the app on a single platform: Stick to using the app on either your iPhone or iPad to reduce issues with cross-platform reliability.... ⇲

Installation issue

trouble adding app to iPad

Fix: 1. Ensure compatibility: Check if the app is compatible with your iPad model and iOS version. Update your iPad if necessary. OR 2. Downlo... ⇲

Notifications issue

Wisenet SmartCam+ does not display notifications properly

Fix: 1. Check notification settings: Go to Settings > Notifications > Wisenet SmartCam+ and ensure notifications are enabled. OR 2. Reinstall... ⇲

Registration issue

Wisenet SmartCam+ fails to register cameras

Fix: 1. Ensure the camera is powered on and connected to the same WiFi network as your iPhone. Check the camera's LED indicator for status. OR... ⇲

Audio issue

no sound from app

Fix: 1. Check volume settings: Ensure that your iPhone's volume is turned up and that the app is not muted. Check the app settings for audio opti... ⇲

Updates issue

update removed support for older camera models

Fix: 1. Revert to an older version of the app: If you have a backup of the previous version, you can try reinstalling it to regain access to your... ⇲