fix problems on Peet's Coffee [iphone]

​

—— Run into issues on Peet's Coffee? Get help pending when official support gets back to you!

Peet's Coffee: Earn Rewards
Info:
company: Peet’s Coffee & Tea LLC
: http://www.peets.com/customer-service/contact-us
: www.peets.com
Chat with our AI-based Peet's Coffee Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Inconsistent user experience

Fix: 1. Log out of the app and log back in to refresh your session. This can sometimes resolve inconsistencies. 2. Clear the app's cache as menti... ⇲

Rewards system is convoluted

Fix: 1. Review the rewards program details within the app. Look for a 'Rewards' or 'Loyalty' section that explains how points are earned and rede... ⇲

Menus do not open

Fix: 1. Restart the app by closing it completely and reopening it. 2. Check for app updates in the App Store and install any available updates.... ⇲

Confusing order placement process

Fix: 1. Take time to explore the app's interface. Familiarize yourself with the order placement steps. 2. Look for tutorial videos or guides on t... ⇲
 
Customization issue

No option for 'no ice' drinks

Fix: 1. Use the 'Notes' section (if available) to specify 'no ice' when placing your order. 2. If the app does not allow for this customization,... ⇲

No notes section for special requests

Fix: 1. If there is no notes section, consider using the app's feedback feature to suggest adding this functionality. 2. When ordering in person,... ⇲

Cardboard straws are ineffective

Fix: 1. If you find the straws ineffective, consider bringing your own reusable straw for your drinks. 2. Provide feedback through the app or in-... ⇲
 
Payments issue

Peet's Coffee fails to reload balance

Fix: 1. Check your internet connection to ensure it is stable. A weak connection can prevent the app from reloading your balance. 2. Try logging... ⇲

Payment issues with Apple Pay

Fix: 1. Ensure that Apple Pay is set up correctly on your device. Go to Settings > Wallet & Apple Pay and check your payment methods. 2. Restart... ⇲

Pending charges without completed orders

Fix: 1. Check your order history to confirm if the order was placed. If not, the charge may be a temporary hold. 2. Wait a few hours to see if th... ⇲

Limited payment options

Fix: 1. Check the app settings to see if there are any options to add additional payment methods. 2. Use a different payment method available in... ⇲

Inaccurate balance display

Fix: 1. Log out of the app and log back in to refresh your balance display. 2. Check your balance on the Peet's Coffee website if available. OR... ⇲
 
Syncing issue

Order history is not reliable

Fix: 1. Log out of the app and log back in to refresh your order history. 2. Check if there is an option to view order history on the Peet's Coff... ⇲
 
Login issue

Peet's Coffee logs users out frequently

Fix: 1. Check your app settings to see if there is an option to stay logged in. 2. Ensure that your iPhone's software is up to date, as outdated... ⇲
 
Network issue

Order routing issues

Fix: 1. Ensure your location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure Peet's Coffee is set to... ⇲
 
Support issue

Poor customer service experience

Fix: 1. Document your experience and any issues you faced. This can help you articulate your concerns if you need to reach out again. 2. Use the... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
98.1%

Neutral
1.2%

Bad experience
0.8%

~ from our NLP analysis of 193,614 combined software ratings.

 Switch to these Alternatives:
Philz Coffee
Noah's NY Bagels
Blue Bottle Coffee
The Coffee Bean® Rewards
Mountain Mike's Pizza
Round Table Pizza Rewards
Snackpass
85C Bakery Cafe
Ike's Love Rewards
Mendocino Farms

 Private Data Peet's Coffee collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics