fix problems on WeVideo [iphone]

—— Run into issues on WeVideo? Get help pending when official support gets back to you!

WeVideo - Video Editor & Maker

Info:

company: WeVideo, Inc.

: https://wevideo.zendesk.com

Chat with our AI-based WeVideo Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

app is glitchy

Fix: 1. Restart the app: Close WeVideo completely and reopen it. This can clear temporary glitches. 2. Update the app: Go to the App Store, searc... »»

exporting fails

Fix: 1. Check storage: Ensure your device has enough storage space for the exported video. Go to Settings > General > iPhone Storage to check. 2.... »»

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. 2. Reset password: If you can’t log in, try resetting your... »»

Slow issue

laggy performance

Fix: 1. Close background apps: Double-tap the home button and swipe up on apps to close them, freeing up resources for WeVideo. 2. Restart your i... »»

Backup issue

lost progress

Fix: 1. Save frequently: Make it a habit to save your project regularly while editing. 2. Check auto-save settings: Ensure that auto-save is enab... »»

Customization issue

limited text options

Fix: 1. Explore templates: Check if there are any text templates available within the app that you can use. 2. Use external apps: Consider creati... »»

no multiple fills

Fix: 1. Use layers: If available, try layering different clips or images to create a similar effect. 2. Explore other apps: Consider using anothe... »»

limited music options

Fix: 1. Use external music: Import music from your device or other apps that allow you to use your own audio. 2. Explore royalty-free music: Look... »»

no green screen feature

Fix: 1. Use alternative apps: Consider using other video editing apps that support green screen features. 2. Create a similar effect: Use overlay... »»

Audio issue

audio issues

Fix: 1. Check volume settings: Ensure that your device volume is turned up and not muted. 2. Re-import audio: If audio is not playing, try removi... »»

Updates issue

no version history

Fix: 1. Manually save versions: Create copies of your project at different stages by saving them with different names. 2. Use screenshots: Take s... »»

UI issue

difficult to delete clips

Fix: 1. Tap and hold: Try tapping and holding the clip you want to delete until options appear. 2. Use the edit mode: Enter edit mode and look fo... »»

Video issue

black videos

Fix: 1. Check video settings: Ensure that the video settings are correctly configured and that you are not using unsupported formats. 2. Re-impor... »»

Syncing issue

project not syncing between devices

Fix: 1. Check internet connection: Ensure both devices are connected to the internet. 2. Log out and log back in: This can refresh the sync proce... »»

Crashes issue

crashes frequently

Fix: 1. Update the app: Ensure you have the latest version of WeVideo installed. 2. Free up storage: Check your device storage and delete unneces... »»

Compatibility issue

poor mobile experience

Fix: 1. Use Wi-Fi: Ensure you are on a stable Wi-Fi connection for better performance. 2. Close other apps: Free up memory by closing other apps... »»

Ads issue

watermark on videos

Fix: 1. Upgrade to premium: Consider upgrading to a premium subscription to remove the watermark. 2. Use a different app: If the watermark is a d... »»

Payments issue

premium features are limited

Fix: 1. Explore all features: Make sure you are aware of all the premium features available and utilize them fully. 2. Look for promotions: Occas... »»

Settings issue

no collaboration on projects

Fix: 1. Share project files: Export your project and share it with others for feedback or collaboration outside the app. 2. Use cloud storage: Sa... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

88.8%

Bad experience

6.7%

Neutral

4.5%

~ from our NLP analysis of 38,446 combined software ratings.

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Intro Maker: video intro outro

Private Data WeVideo collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Location
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

WeVideo Power Subscription: $9.99 - Web & mobile premium features
WeVideo Mobile Subscription: $5.99 - Mobile premium features
WeVideo Unlimited Subscription: $15.99 - Complete creative freedom on mobile & web
Annual Mobile Subscription: $49.99 - Mobile premium features
WeVideo Professional: $39.99 Added exclusive features & flexibility
WeVideo Power Subscription: $59.99 - Web & mobile premium features
WeVideo Unlimited Subscription: $95.99 - Complete creative freedom on mobile & web
Professional Subscription: $214.99 Added exclusive features & flexibility
WeVideo Business Subscription: $73.99 The premier creative suite built for teams
WeVideo Business Subscription: $449.99 The premier creative suite built for teams