fix problems on PowerDirector [iphone]

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—— Run into issues on PowerDirector? Get help pending when official support gets back to you!

PowerDirector: AI Video Editor
Info:
company: CyberLink
: https://www.cyberlink.com/support/index.html
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Video issue

black screen when re-watching videos

Fix: Check if your device has enough storage space. Go to Settings > General > iPhone Storage to see if you need to free up space. If storage is... ⇲

issues with green screen layering

Fix: Make sure you are using a well-lit and evenly colored background for your green screen. Poor lighting can affect the layering process. Adjus... ⇲

chroma key feature not available

Fix: If the chroma key feature is not available in your version of PowerDirector, consider using a different app that offers this feature, such a... ⇲

live stream recordings malfunction

Fix: Ensure that you have a stable internet connection while live streaming. A poor connection can lead to malfunctions. Test your connection spe... ⇲

limited layers for text and video

Fix: Try to combine multiple text layers into a single layer where possible. This can help you maximize the use of available layers. OR Consid... ⇲

pixelated low frame rate during editing

Fix: Check the playback settings in the app and lower the resolution for smoother playback. This can help reduce pixelation during editing. OR... ⇲

video cannot save despite available space

Fix: Try clearing some cache or temporary files on your iPhone to free up space. Go to Settings > General > iPhone Storage and delete unnecessary... ⇲
 
Bugs issue

PowerDirector is almost unusable

Fix: Try closing other apps running in the background to free up system resources. Double-tap the home button (or swipe up from the bottom on new... ⇲
 
Slow issue

lag when playing through timeline

Fix: Reduce the video resolution in the app settings. Lowering the playback quality can help reduce lag. Look for a settings option within PowerD... ⇲

super laggy performance

Fix: Close any unnecessary apps running in the background to free up system resources. This can help improve the performance of PowerDirector.... ⇲
 
Customization issue

transitions are hard to find

Fix: Familiarize yourself with the app's interface. Spend some time exploring the transitions section, which is usually found in the effects or t... ⇲

fade function missing

Fix: Look for alternative ways to create a fade effect, such as manually adjusting the opacity of clips at the beginning and end. This can simula... ⇲

cheesy effects

Fix: Focus on using more subtle effects or transitions that can enhance your video without being overly flashy. Look for options that blend well... ⇲
 
Audio issue

losing music tracks

Fix: Ensure that you are saving your project frequently. Use the save option in the app to avoid losing any changes, including music tracks. OR... ⇲

audio lag and glitches

Fix: Try adjusting the audio settings within the app. Look for options to optimize audio playback or reduce latency. OR Export the video to se... ⇲

voice over limited to computer-generated voices

Fix: Record your voiceover using a separate audio recording app, then import the audio file into PowerDirector for a more personalized touch. O... ⇲

audio disappears during editing

Fix: Check the audio settings in the app to ensure that audio tracks are not muted or turned down. Look for volume sliders or mute options. OR... ⇲

corrupted sounds and music in projects

Fix: Re-import the audio files into your project to see if that resolves the corruption issue. Ensure that the files are in a compatible format.... ⇲
 
Downloads issue

downloading new effects is frustrating

Fix: Check your internet connection. A slow or unstable connection can hinder the downloading process. Try switching to a different Wi-Fi network... ⇲
 
Crashes issue

PowerDirector freezes and crashes

Fix: Make sure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update to check for updates. Keeping your de... ⇲
 
UI issue

timeline feature is annoying

Fix: Try zooming in and out on the timeline to get a better view of your clips. This can help you manage your edits more effectively. OR Consi... ⇲
 
Syncing issue

audio and video out of sync

Fix: Try detaching the audio from the video clip and then re-syncing it manually. This can often resolve sync issues. OR Export the video and... ⇲
 
Freezing issue

PowerDirector freezes on iPhone 14 Pro Max

Fix: Check for any available updates for both the app and your iPhone. Go to the App Store for app updates and Settings > General > Software Upda... ⇲
 
Payments issue

high subscription price

Fix: Look for promotional offers or discounts that may be available for the subscription. Sometimes, apps offer limited-time deals that can reduc... ⇲

premium features require additional credits

Fix: Focus on using the free features available in the app to complete your projects. You can often achieve good results without needing premium... ⇲
 
Storage issue

files go missing during editing

Fix: Make sure to save your project frequently. Use the save option in the app to avoid losing any files during editing. OR Check the app's pr... ⇲
 
Compatibility issue

mouse and keyboard support needed

Fix: If you are using an iPad, consider connecting a Bluetooth mouse and keyboard for better navigation and editing capabilities. OR Explore t... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.0%

Bad experience
5.7%

Neutral
3.3%

~ from our NLP analysis of 26,365 combined software ratings.

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 Private Data PowerDirector collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Crop Video, Add Music & Effect: $34.99 Yearly membership for premium editing
  2. Monthly Subscription: $5.99 Monthly Subscription
  3. Crop Video, Add Music & Effect: $34.99 Yearly membership for premium video editing
  4. Monthly Subscription: $6.99 Monthly Subscription
  5. Quarterly Subscription: $9.99 Enjoy all premium effects and contents!
  6. Yearly Subscription: $34.99 Yearly Subscription
  7. Getty Images Premium Monthly: $4.99 Monthly membership for Getty Premium assets
  8. Yearly Subscription: $45.99 Yearly Subscription
  9. Monthly Subscription: $6.99 Monthly Subscription
  10. Monthly Subscription: $5.99 Monthly Subscription