fix problems on Gryphon Connect [iphone]

—— Run into issues on Gryphon Connect? Get help pending when official support gets back to you!

Gryphon Connect

Info:

company: Gryphon Online Safety, Inc.

: https://www.gryphonconnect.com/support

Chat with our AI-based Gryphon Connect Support

🛠️ Common Gryphon Connect Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

UI in dark mode is inconsistent

Fix: Check for any available updates for the Gryphon Connect app in the App Store. Developers often release updates to fix UI inconsistencies. To... ⇲

Slow to adopt changes

Fix: Try restarting the app. Close the Gryphon Connect app completely by swiping it away in the app switcher, then reopen it. This can help refre... ⇲

Syncing issue

Gryphon Connect is not synced in real-time

Fix: Check your internet connection. Make sure your device is connected to a stable Wi-Fi network. If the connection is weak, try moving closer t... ⇲

UI issue

Difficult to navigate

Fix: Familiarize yourself with the app's layout. Spend some time exploring each section of the app to understand where features are located. You... ⇲

Missing intuitive functions

Fix: Explore the app's settings thoroughly. Sometimes, features may be hidden under different menus or settings. Take time to navigate through al... ⇲

Inability to approve or decline website requests easily

Fix: Review the settings for website requests. Make sure you are familiar with how to access and manage these requests within the app's parental... ⇲

Lack of detailed device identification

Fix: Check if the app allows you to view device details by tapping on each connected device. Sometimes, more information is available in a detail... ⇲

Sorting users on the user screen is not available

Fix: Manually organize your users by creating a list outside the app, which can help you keep track of them until sorting features are added. O... ⇲

Loading issue

Scheduled screen time takes a long time to load

Fix: Clear the app's cache. Go to 'Settings' > 'General' > 'iPhone Storage', find Gryphon Connect, and select 'Offload App'. This will free up sp... ⇲

Customization issue

No option to add custom names for mesh locations

Fix: Use the default naming conventions provided by the app. While custom names may not be available, using clear and descriptive default names c... ⇲

Limited customization for VLANs

Fix: Use the default VLAN settings provided by the app. While customization may be limited, using the defaults can still provide adequate functio... ⇲

Network issue

No ability to remotely restart the router

Fix: Manually restart the router by unplugging it from the power source, waiting for about 10 seconds, and then plugging it back in. This is a te... ⇲

Changes to the network often don’t take effect

Fix: After making changes, ensure you save them properly. Look for a 'Save' or 'Apply' button and confirm that the changes are saved before exiti... ⇲

Dropped connections

Fix: Check your Wi-Fi signal strength. Move closer to the router or eliminate any physical obstructions that may be causing interference. OR R... ⇲

Blocking access to devices incorrectly

Fix: Review your device blocking settings to ensure they are set correctly. Sometimes, a simple oversight can lead to incorrect blocking. OR T... ⇲

Freezing issue

Gryphon Connect freezes

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-click the home button) to access the app switcher, the... ⇲

Settings issue

Screen time management is cumbersome

Fix: Simplify your screen time settings by reducing the number of rules or schedules you have set up. Fewer rules can make management easier. O... ⇲

Inability to make temporary changes to schedules

Fix: Create a temporary schedule that overrides the existing one. If the app allows, set a new schedule for the desired time period. OR Manual... ⇲

Missing pause button for schedules

Fix: Use the app's settings to temporarily disable the schedule instead of pausing it. This can serve as a workaround until a pause feature is ad... ⇲

Inconsistent parental control features

Fix: Review the parental control settings thoroughly to ensure they are configured correctly. Sometimes, features may be turned off unintentional... ⇲

Glitches issue

Frequent app glitches after updates

Fix: Clear the app's cache and data. Go to 'Settings' > 'General' > 'iPhone Storage', find Gryphon Connect, and select 'Offload App'. This can he... ⇲

Updates issue

No indication of successful updates

Fix: Check the app's update history or changelog, if available, to see what changes have been made. This can provide insight into whether updates... ⇲

Privacy issue

No logging of URLs visited

Fix: Check if there are any settings within the app that allow for logging or monitoring of URLs. Sometimes, this feature may be hidden in advanc... ⇲

Slow issue