fix problems on Canopy [iphone]

—— Run into issues on Canopy? Get help pending when official support gets back to you!

Canopy - Parental Control App

Info:

company: Netspark Inc.

: https://help.canopy.us

: www.canopy.us

Chat with our AI-based Canopy Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Blocks non-explicit content

Fix: Check the content filtering settings in the app. Go to the settings menu and look for content filtering options. Adjust the settings to allo... »»

Issues with public WiFi sign-in

Fix: Try connecting to the public WiFi network without the VPN enabled. Some public networks may have restrictions that conflict with VPN usage.... »»

Privacy issue

Inconsistent URL allowance

Fix: Review the URL allowance settings in the app. Make sure that the URLs you want to allow are correctly entered and saved. If the app has a hi... »»

Over-blocking of benign websites

Fix: Review the blocked websites list in the app settings. If you find benign websites that are blocked, add them to the allowlist if the app pro... »»

Payments issue

Double charging for subscriptions

Fix: Check your subscription settings in the app and on your Apple ID account. Ensure that you are not subscribed to multiple plans. If you find... »»

Slow issue

Slow response time in parental app

Fix: Ensure that your device is running the latest version of the app. Go to the App Store, search for Canopy, and check for updates. Updating th... »»

Network issue

VPN causes connectivity issues

Fix: If you experience connectivity issues, try disconnecting the VPN temporarily to see if that resolves the problem. Some networks may not work... »»

Battery issue

Battery drain on devices

Fix: Check the app's battery usage in your device settings. Go to Settings > Battery and see how much battery the Canopy app is using. If it's ex... »»

Security issue

Inability to scan texts for cyberbullying

Fix: Check if the app has a feature for monitoring text messages. If it does, ensure that it is enabled in the settings. You may need to grant th... »»

Permissions issue

Apps can be uninstalled by users

Fix: To prevent uninstallation, consider using device management features available on iOS. Go to Settings > Screen Time > Content & Privacy Rest... »»

Settings issue

Limited time options for disabling

Fix: Check the app's settings for any options to customize time limits. Some apps allow you to set specific schedules for when the app can be dis... »»

Screen issue

Inaccurate screen time tracking

Fix: Ensure that the app has the necessary permissions to track screen time accurately. Go to Settings > Privacy and check if the app has access... »»

UI issue

Poor user interface

Fix: Familiarize yourself with the app's layout by exploring all menus and options. Sometimes, user interfaces can be confusing at first, but und... »»

Account issue

Difficulty in managing multiple accounts

Fix: If the app allows, create separate profiles for each child or account. This can help streamline management and ensure that settings are tail... »»

Crashes issue

App crashes or freezes

Fix: Ensure that your device is updated to the latest iOS version. Go to Settings > General > Software Update and install any available updates,... »»

Notifications issue

Inconsistent notifications for unblocking requests

Fix: Check the notification settings for the app in your device settings. Go to Settings > Notifications > Canopy and ensure that notifications a... »»