fix problems on Menchie's [iphone]

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—— Run into issues on Menchie's? Get help pending when official support gets back to you!

Menchie's
Info:
company: Menchie's Inc.
: https://www.menchies.com/frozen-yogurt-contact-us
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Crashes issue

Error when opening app

Fix: 1. Restart your iPhone: A simple restart can resolve many app-related issues. Press and hold the power button, then slide to power off. Turn... ⇲

Menchie's crashes during payment process

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > Menchie's app > Offload App to clear the cache and then reinstall the app.... ⇲
 
Registration issue

Difficult account creation process

Fix: 1. Use a different method: If you're having trouble with one method (like email), try using another method (like social media login) if avai... ⇲
 
Ads issue

No fun games as advertised

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as new features may be added in updates. OR 2. Look for in-app ann... ⇲
 
Payments issue

Payment errors and app logs out

Fix: 1. Check payment method: Ensure your payment method is valid and has sufficient funds. Update your payment information in the app settings i... ⇲

No record of transactions

Fix: 1. Check transaction history: Navigate to the account or transaction history section of the app to see if transactions are recorded there.... ⇲

Cannot use loaded funds

Fix: 1. Check account balance: Ensure that the loaded funds are still available in your account. Navigate to your account settings to view your b... ⇲
 
Support issue

Staff confusion with app usage

Fix: 1. Provide staff training: If you are a staff member, request a training session or materials on how to use the app effectively. OR 2. Cr... ⇲
 
Bugs issue

JSON serialization error on email field

Fix: 1. Check email format: Ensure that the email address you are entering is in the correct format (e.g., user@example.com). OR 2. Try a diff... ⇲

Broken birthdate field

Fix: 1. Try a different format: If the app requires a specific format for the birthdate, try entering it in a different format (e.g., MM/DD/YYYY)... ⇲
 
Permissions issue

Location services do not work

Fix: 1. Enable location services: Go to Settings > Privacy > Location Services and ensure that location services are enabled for the Menchie's ap... ⇲
 
Customization issue

Limited flavor selection

Fix: 1. Check for updates: Sometimes, flavor selections are updated in new app versions. Ensure your app is up to date. OR 2. Provide feedback... ⇲
 
Compatibility issue

Inconsistent app offerings

Fix: 1. Check for regional differences: Some offerings may vary by location. Ensure you are viewing the correct location in the app settings. O... ⇲
 
Login issue

Cannot log in with phone number

Fix: 1. Check phone number format: Ensure you are entering your phone number in the correct format, including the country code if required. OR... ⇲
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 what users are saying
Good experience
61.9%

Bad experience
38.1%

Neutral
0.0%

~ from our NLP analysis of 21 combined software ratings.

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 Private Data Menchie's collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Diagnostics