—— Run into issues on Rock Loyalty? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: If you are uncomfortable providing your credit card number, consider using a virtual credit card service. These services allow you to create... ⇲
Fix: First, ensure that your app is updated to the latest version. Go to the App Store, search for Rock Loyalty, and tap 'Update' if available. I... ⇲
Fix: Check if there is an update available for the app that might fix this issue. If not, try logging out and logging back into your account to r... ⇲
Fix: Check if there are any settings within the app that allow you to adjust your reward preferences. If not, consider saving your rewards until... ⇲
Fix: If you cannot bank rewards, consider using them as soon as you accumulate enough for a reward. This way, you can still benefit from the prog... ⇲
Fix: Review the terms and conditions of the rewards program to understand which cards are eligible. If you have a different card, consider using... ⇲
Fix: Check if the app has specific restrictions regarding alcohol purchases. If it does, consider making alcohol purchases directly at the restau... ⇲
Fix: If contactless payment is not supported, consider using a physical card for transactions to earn rewards. This may be a temporary inconvenie... ⇲
Fix: If you are unable to log in, try using the 'Forgot Password' feature to reset your password. This can often resolve login issues related to... ⇲
Fix: If you are facing login issues, try resetting your password or using the 'Forgot Password' feature. This can often resolve access problems.... ⇲
Fix: If you experience slow service, try using the app during off-peak hours when the restaurant may be less busy. This can improve response time... ⇲
Fix: If you are hesitant to register your card number, look for any alternative methods of earning rewards that do not require card registration,... ⇲
Fix: Review the current rewards offerings in the app and prioritize redeeming those that are available. You may also want to provide feedback thr... ⇲