fix problems on Fred Meyer [iphone]

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—— Run into issues on Fred Meyer? Get help pending when official support gets back to you!

Fred Meyer
Info:
company: The Kroger Co.
: https://www.fredmeyer.com/topic/contact-us
: www.fredmeyer.com
Chat with our AI-based Fred Meyer Support
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Bugs issue

Coupons not applied at checkout

Fix: Before checking out, ensure that all coupons are properly added to your account. Go to the 'Coupons' section in the app and verify that they... ⇲

Lack of ingredient information

Fix: Check if the app has a 'Product Details' section for each item. If ingredient information is missing, try searching for the product on the F... ⇲

Poor substitution options

Fix: When placing an order, specify your preferences for substitutions in the notes section. This can help the store provide better options. OR... ⇲

Cart does not hold items properly

Fix: Ensure that you are logged into your account when adding items to your cart. This can help maintain your cart's contents across sessions.... ⇲

Errors during order process

Fix: Ensure that all required fields are filled out correctly before submitting your order. Double-check for any error messages that may indicate... ⇲

Missing or incorrect item information

Fix: If you notice missing or incorrect information, try refreshing the app or logging out and back in to see if the data updates. OR Consider... ⇲
 
UI issue

Difficult navigation for coupon products

Fix: Familiarize yourself with the app's layout. Use the search function to find specific coupons or categories instead of browsing through menus... ⇲
 
Notifications issue

Inconsistent prescription readiness notifications

Fix: Check your notification settings for the app. Go to Settings > Notifications > Fred Meyer and ensure that notifications are enabled. OR I... ⇲
 
Login issue

Fred Meyer logs out unexpectedly

Fix: Ensure that your iPhone's software is up to date. Go to Settings > General > Software Update and install any available updates. OR If the... ⇲
 
Network issue

Requires internet connection to function

Fix: If you need to use the app without internet, consider downloading your shopping list or coupons while connected to Wi-Fi before going offlin... ⇲
 
Settings issue

Items removed from cart when setting substitution preferences

Fix: Before setting substitution preferences, take a screenshot of your cart. This way, you can quickly add any removed items back if needed. O... ⇲

Inability to save special instructions

Fix: Make sure you are entering special instructions in the designated field during checkout. If the field is not saving, try updating the app or... ⇲
 
Customization issue

No option to indicate preference for reusable bags

Fix: Check the app's settings or checkout options to see if there is a section for bag preferences. If not, consider adding a note in the special... ⇲
 
Updates issue

Difficulties with app updates

Fix: If you are having trouble updating the app, ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage to c... ⇲
 
Security issue

Stored credit card requirement raises security concerns

Fix: Consider using a virtual credit card or a payment service like Apple Pay for added security when making purchases through the app. OR Reg... ⇲
 
Compatibility issue

Inconsistent availability of items between app and store

Fix: Check the app for any notifications regarding stock availability or delays. This can provide insight into why certain items may not be avail... ⇲
 
Search issue

No easy way to filter for pickup items

Fix: Use the search bar to look for specific items and check their availability for pickup. This can help streamline your shopping experience.... ⇲
 
Slow issue

Time-consuming coupon browsing process

Fix: Utilize the search function within the coupon section to quickly find specific coupons instead of scrolling through all available options.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
94.3%

Neutral
3.3%

Bad experience
2.4%

~ from our NLP analysis of 144,416 combined software ratings.

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 Private Data Fred Meyer collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness