fix problems on TouchMix-8 [iphone]

—— Run into issues on TouchMix-8? Get help pending when official support gets back to you!

TouchMix-8/16 Control

Info:

company: QSC Audio Products, LLC

: http://qsc.com/resources/software/touchmix-firmware/touchmix-support/

: qsc.com

Chat with our AI-based TouchMix-8 Support

🛠️ Common TouchMix-8 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

TouchMix-8 does not work on all devices

Fix: Check the compatibility of your device with the TouchMix-8/16 Control app. Visit the app store page and review the list of supported devices... ⇲

takes forever to connect to the board

Fix: Ensure that both the mixer and your iPhone are connected to the same Wi-Fi network. A strong and stable connection is crucial for quick pair... ⇲

Crashes issue

TouchMix-8 crashes when reopened

Fix: Clear the app's cache by going to your iPhone's settings, selecting the TouchMix app, and choosing to clear cache or data if available. This... ⇲

TouchMix-8 crashes on specific iPhone models

Fix: If the app crashes on your specific iPhone model, try clearing the app's cache and data through the settings. This can help resolve issues r... ⇲

Network issue

disconnects from the mixer

Fix: Check the Wi-Fi signal strength between your iPhone and the mixer. If the signal is weak, try moving closer to the mixer or reducing interfe... ⇲

loses control of aux master

Fix: Ensure that the aux master settings are correctly configured on the mixer. Sometimes, settings can revert after a disconnection or app resta... ⇲

sporadic connectivity issues

Fix: Ensure that your Wi-Fi network is stable and not overloaded with too many devices. Disconnect any unnecessary devices to improve performance... ⇲

UI issue

faders are grayed out

Fix: Ensure that you have the correct permissions set on the mixer for remote control. Check the mixer’s settings to confirm that remote control... ⇲

text is too small on phone app

Fix: Adjust the display settings on your iPhone. Go to Settings > Display & Brightness and try changing the text size or enabling 'Larger Text' f... ⇲

EQ is hard to use

Fix: Familiarize yourself with the EQ controls by reviewing the app's user manual or online tutorials that explain how to effectively use the EQ... ⇲

sliders not responsive

Fix: Check for any physical obstructions on the screen that may be interfering with touch sensitivity. Clean the screen and ensure it is free fro... ⇲

no aux mute button

Fix: Check if the aux mute function is available in a different section of the app or under a different menu. Sometimes features are relocated in... ⇲

no ability to touch and drag EQ curve

Fix: Check the app settings to see if there is an option to enable touch and drag functionality for the EQ curve. Some apps have this feature dis... ⇲

no access to mute buttons on iPhone

Fix: Check the app's layout and settings to see if the mute buttons are hidden or located in a different section. Sometimes, UI elements can be m... ⇲

no band identifiers on EQ

Fix: Check the app settings to see if there is an option to enable band identifiers. Some apps allow users to customize their interface settings.... ⇲

UI elements change between app opens

Fix: Ensure that you are using the latest version of the app, as updates may fix inconsistencies in the UI. Check the App Store for any available... ⇲

Settings issue

no access to EQs, Comps, aux sends

Fix: Verify that you are in the correct mode or view within the app. Some features may be hidden in different views, so explore the app's interfa... ⇲

Support issue

no configuration instructions available

Fix: Look for online resources such as user forums, video tutorials, or community support pages that may provide configuration guidance for the a... ⇲

Updates issue

TouchMix-8 unusable after update

Fix: If the app becomes unusable after an update, try uninstalling and reinstalling it. This can sometimes resolve issues caused by corrupted fil... ⇲

Bugs issue

TouchMix-8 needs serious retooling

Fix: Provide feedback through user forums or community discussions to share your experience and suggestions for improvement. This can help raise... ⇲

Compatibility issue

TouchMix-8 does not see certain devices

Fix: Ensure that the devices you are trying to connect are powered on and connected to the same Wi-Fi network as your iPhone. Restart both the de... ⇲