A. 1. Check Account Status: Ensure you are logged into the correct account that has the rewards. Go to the app settings and verify your account details. 2. Update the App: Make sure you have the latest version of the app, as updates often fix bugs related to rewards functionality.

B. 3. Log Out and Log Back In: Sometimes, logging out of your account and then logging back in can refresh your rewards status. Go to the app settings, log out, and then log back in.