fix problems on V [iphone]

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—— Run into issues on V ? Get help pending when official support gets back to you!

V by VFD
Info:
company: Savi.ng
: https://support.vbank.ng
: vbank.ng
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Support issue

Customer service unresponsive

Fix: 1. Check the app for any FAQs or help sections that may provide answers to your questions. 2. If you need to contact customer service, try r... ⇲
 
Network issue

Network issues occasionally

Fix: 1. Check your internet connection by trying to access other apps or websites. 2. If you are on Wi-Fi, try switching to mobile data or vice v... ⇲

Server error warnings

Fix: 1. Check your internet connection to ensure it is stable. 2. If you receive a server error, try closing the app completely and reopening it.... ⇲
 
Customization issue

No dark mode feature

Fix: 1. Check if your iPhone is set to dark mode by going to Settings > Display & Brightness. 2. If the app does not support dark mode, consider... ⇲
 
Payments issue

ATM card functionality issues

Fix: 1. Ensure that your ATM card is activated and linked to your account. 2. Check for any app updates that may address ATM card functionality.... ⇲

Delayed physical card delivery

Fix: 1. Check the app for any tracking information regarding your card delivery. 2. If tracking is not available, review the expected delivery ti... ⇲

Payment transaction history needs improvement

Fix: 1. Check if there are any filters applied in the transaction history section that may be limiting what you see. 2. If the layout is confusin... ⇲

Funds not reversed after transaction issues

Fix: 1. Check your transaction history to confirm the status of the transaction. 2. If the funds have not been reversed, document the transaction... ⇲
 
Bugs issue

Inability to regenerate receipts

Fix: 1. Check the app for a 'Receipts' or 'Transaction History' section where you can view past transactions. 2. If you cannot regenerate receipt... ⇲
 
UI issue

Profile picture change not working

Fix: 1. Go to your profile settings in the app. 2. Tap on the profile picture option and select a new image from your photo library. 3. If the ch... ⇲

Complicated user interface

Fix: 1. Take some time to explore the app and familiarize yourself with its layout. 2. Look for any tutorial or help sections within the app that... ⇲
 
Login issue

V bouncing back on login

Fix: 1. Ensure you are entering the correct login credentials. 2. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲
 
Account issue

No account balance displayed

Fix: 1. Ensure you are logged into your account and that your internet connection is stable. 2. Try refreshing the app by pulling down on the scr... ⇲
 
Notifications issue

Notifications not showing

Fix: 1. Check your iPhone's notification settings by going to Settings > Notifications > V by VFD and ensure notifications are enabled. 2. Within... ⇲
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 what users are saying
Good experience
79.7%

Bad experience
11.8%

Neutral
8.4%

~ from our NLP analysis of 854 combined software ratings.

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 Private Data V collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts
    • Diagnostics