fix problems on Lifesize Video Conferencing [iphone]

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—— Run into issues on Lifesize Video Conferencing? Get help pending when official support gets back to you!

Lifesize Video Conferencing
Info:
company: Lifesize, Inc.
: https://www.lifesize.com/support
: lifesize.com
Chat with our AI-based Lifesize Video Conferencing Support
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Freezing issue

Screen freezes

Fix: 1. Close other apps running in the background to free up resources. 2. Restart the Lifesize app: Force close it and reopen. 3. Check for upd... ⇲
 
Login issue

Cannot log in

Fix: 1. Double-check your login credentials for accuracy. 2. Ensure you have a stable internet connection. 3. Try logging in using a different ne... ⇲

White screen on login

Fix: 1. Force close the app and reopen it. 2. Check your internet connection to ensure it is stable. 3. Clear the app cache: Go to Settings > Gen... ⇲
 
Messages issue

No chat option

Fix: 1. Ensure you are in a meeting that supports chat features. 2. Check for app updates as chat features may be added in newer versions. OR... ⇲
 
UI issue

No Raise Hand feature

Fix: 1. Check for app updates as this feature may be added in newer versions. 2. Use verbal communication to indicate you want to speak. OR 3.... ⇲

Unusable in landscape mode

Fix: 1. Check if the app supports landscape mode by rotating your device during a call. 2. Ensure your device's orientation lock is off: Swipe do... ⇲
 
Audio issue

Cannot control volume during calls

Fix: 1. Use the physical volume buttons on your iPhone to adjust the call volume. 2. Check if the app has a volume control option within the sett... ⇲
 
Battery issue

Battery drain

Fix: 1. Close other apps running in the background to conserve battery. 2. Lower the screen brightness during calls. 3. Enable Low Power Mode: Go... ⇲

Overheating issues

Fix: 1. Close other apps running in the background to reduce load on the device. 2. Avoid using the app while charging your device. OR 3. If o... ⇲
 
Video issue

Cannot join calls without video

Fix: 1. Check the app settings to see if there is an option to join calls without video. 2. If not, consider using a different app that allows au... ⇲
 
Account issue

No option to check or reset password

Fix: 1. Look for a 'Forgot Password' link on the login screen to reset your password. 2. If this option is not available, try accessing the Lifes... ⇲

No contact list for moderators

Fix: 1. Check if the app has a feature to add contacts manually. 2. Use a separate contact management app to keep track of moderator contacts.... ⇲
 
Permissions issue

No audio permissions option

Fix: 1. Go to Settings > Privacy > Microphone and ensure Lifesize is enabled. 2. If the option is not available, try reinstalling the app. OR... ⇲
 
Slow issue

Slow response time after update

Fix: 1. Restart the app to see if performance improves. 2. Clear the app cache: Go to Settings > General > iPhone Storage, find Lifesize, and sel... ⇲
 
Support issue

Inability to contact support

Fix: 1. Check the app for a help or support section that may provide FAQs or troubleshooting tips. 2. Look for a support email or contact form on... ⇲
 
Network issue

Unreliable connection

Fix: 1. Ensure you have a strong and stable internet connection. Switch between Wi-Fi and cellular data to test. 2. Restart your router if using... ⇲
 
Security issue

Requires secure connection to sign up

Fix: 1. Ensure you are connected to a secure Wi-Fi network. 2. If using cellular data, check your settings to ensure a secure connection is avail... ⇲
 
Glitches issue

Glitches when others join video

Fix: 1. Ensure your app is updated to the latest version. 2. Check your internet connection for stability. OR 3. Restart the app or your devic... ⇲
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 what users are saying
Bad experience
53.0%

Good experience
35.1%

Neutral
11.9%

~ from our NLP analysis of 168 combined software ratings.

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 Private Data Lifesize Video Conferencing collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics