fix problems on ISolarCloud [iphone]

—— Run into issues on ISolarCloud? Get help pending when official support gets back to you!

iSolarCloud

Info:

company: Sungrow Power Supply Co., Ltd.

: http://www.isolarcloud.com

Chat with our AI-based iSolarCloud Support

🛠️ Common iSolarCloud Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Live data clock is hidden

Fix: To access the live data clock, check the app settings. Open iSolarCloud, navigate to the settings menu (usually represented by a gear icon),... ⇲

Limit on daily live data views

Fix: To manage the limit on daily live data views, try to optimize your usage by focusing on the most critical data points. You can also check if... ⇲

Syncing issue

iSolarCloud frequently loses data readings

Fix: To minimize data loss, ensure that your device has a stable internet connection. Check your Wi-Fi or cellular data settings and switch to a... ⇲

Bugs issue

Dashboard charts have data holes

Fix: To address data holes in dashboard charts, first ensure that your data source is functioning correctly. Check if the sensors or devices conn... ⇲

Data inconsistently displayed across app sections

Fix: To fix inconsistent data displays, ensure that you are using the latest version of the app. Check for updates in the App Store and install a... ⇲

Reduced detail in energy production and consumption data

Fix: To improve the detail in energy data, check the app settings for any options related to data granularity or detail levels. Adjust these sett... ⇲

Network issue

Top directory falsely indicates offline status

Fix: To resolve the offline status issue, check your internet connection. If you are connected but still see the offline message, try toggling Ai... ⇲

Support issue

Manual needs rewriting and PDF availability

Fix: If the manual is unclear, consider creating your own notes or a quick reference guide based on your usage of the app. Document the steps you... ⇲

Compatibility issue

Lack of iOS Lock Screen and Home Screen widget support

Fix: To work around the lack of widget support, consider using shortcuts or third-party apps that allow you to create custom widgets. You can set... ⇲

Slow issue

Data refresh takes over 30 minutes

Fix: To speed up data refresh times, ensure that your device is not running low on memory. Close any unnecessary apps running in the background t... ⇲

UI issue

Weather data not visible in the app

Fix: To troubleshoot the missing weather data, check the app settings to ensure that weather data is enabled. Look for any options related to wea... ⇲