fix problems on MangoTV [iphone]

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—— Run into issues on MangoTV? Get help pending when official support gets back to you!

MangoTV
Info:
company: 快乐阳光(香港)
: http://www.mgtv.com/app
: www.mgtv.com
Chat with our AI-based MangoTV Support
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Video issue

Subtitles disappear too quickly

Fix: Look for subtitle settings in the app where you can adjust the duration that subtitles are displayed. If this option is available, increase... ⇲

Subtitles intermittent or missing

Fix: Check your internet connection. A weak or unstable connection can cause subtitles to not load properly. Ensure you are connected to a strong... ⇲

Inconsistent subtitle availability

Fix: Check the specific show or movie details to see if subtitles are listed as available. Sometimes, not all content has subtitles, and this inf... ⇲
 
Compatibility issue

Issues with casting to TV

Fix: Ensure that both your iPhone and the TV are connected to the same Wi-Fi network. This is crucial for casting to work properly. If they are o... ⇲
 
Login issue

Login issues across devices

Fix: Make sure you are using the correct login credentials. Double-check your username and password for any typos. If you have forgotten your pas... ⇲
 
Support issue

Customer service unresponsive

Fix: Check the app for any FAQs or help sections that may provide answers to common issues. Many apps have self-help resources that can assist yo... ⇲
 
Crashes issue

MangoTV crashes or fails to play videos

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Keeping your... ⇲
 
Content issue

Limited content compared to Chinese version

Fix: Explore the app for any settings that allow you to change your region or content preferences. Sometimes, changing these settings can unlock... ⇲

Region restrictions for content

Fix: Check if the app has a region setting that allows you to select your preferred content region. If available, change it to access more conten... ⇲
 
UI issue

Poor user interface

Fix: Familiarize yourself with the app's layout by exploring all menus and options. Sometimes, user interfaces can be confusing at first, but get... ⇲

Difficulty in accessing features like 弹幕

Fix: Check the app settings to see if there is an option to enable or access 弹幕 (danmu). Sometimes, features can be hidden in the settings menu... ⇲
 
Updates issue

Frequent app updates causing new issues

Fix: If an update causes issues, try rolling back to a previous version if possible. This may not always be feasible, but some users can find old... ⇲
 
Account issue

Problems with VIP subscription recognition

Fix: Ensure that you are logged into the correct account that has the VIP subscription. Sometimes, users may accidentally log into a different ac... ⇲
 
Bugs issue

Fast-forward feature not functioning properly

Fix: Check if the video you are watching has restrictions on fast-forwarding. Some content may not allow this feature due to licensing agreements... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
71.5%

Good experience
21.7%

Neutral
6.8%

~ from our NLP analysis of 631 combined software ratings.

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 Private Data MangoTV collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. Monthly subscription: $1.99 尊享芒果tv连续包月会员服务，会员到期前24小时自动续费
  2. Monthly subscription: $2.99 尊享芒果tv连续包月会员服务，会员到期前24小时自动续费
  3. Monthly subscription: $2.99 尊享芒果tv连续包月会员服务，会员到期前24小时自动续费
  4. annual: $11.99 尊享芒果tv会员服务12个月
  5. Monthly subscription: $1.99 尊享芒果tv连续包月会员服务，会员到期前24小时自动续费
  6. monthly: $3.99 为用户开通1个月时长的会员服务。
  7. Monthly subscription: $2.99 尊享芒果tv连续包月会员服务，会员到期前24小时自动续费
  8. Monthly subscription: $4.99 尊享芒果tv连续包月会员服务，会员到期前24小时自动续费
  9. Quarterly subscription: $8.49 购买芒果tv连续包季会员后，会员到期会发起自动续费下个季度会员服务，让续费更加方便。
  10. SVIP monthly subscription: $5.49 尊享芒果tv SVIP连续包月会员服务，会员到期前24小时自动续费