fix problems on NYMCU [iphone]

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—— Run into issues on NYMCU ? Get help pending when official support gets back to you!

NYMCU Mobile Banking
Info:
company: Municipal Credit Union (MCU) - NY
: http://nymcu.org
: www.nymcu.org
Chat with our AI-based NYMCU Support
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Support issue

Long wait times for customer service

Fix: 1. Use in-app messaging: If available, use the app's messaging feature to communicate with customer service instead of calling. This can oft... ⇲

Unresponsive customer support

Fix: 1. Use in-app messaging: If available, use the app's messaging feature to reach customer support, which may yield faster responses. 2. Check... ⇲
 
Notifications issue

Invasive pop-up notifications

Fix: 1. Adjust notification settings: Go to Settings > Notifications > NYMCU Mobile Banking and customize which notifications you want to receive... ⇲

No real-time transaction alerts

Fix: 1. Enable notifications: Go to Settings > Notifications > NYMCU Mobile Banking and ensure that notifications are enabled for transaction ale... ⇲
 
Payments issue

Limited daily payment limits

Fix: 1. Review account settings: Log into the app and check if there are options to increase your payment limits, or if you can request a limit i... ⇲

Inability to add credit cards

Fix: 1. Check app settings: Go to the payment or card management section of the app to see if there are specific requirements for adding credit c... ⇲

Limited functionality for external payments

Fix: 1. Review payment options: Check the app for any settings or options that may allow you to enable or enhance external payment functionalitie... ⇲
 
UI issue

Transfer feature occasionally missing

Fix: 1. Restart the app: Close and reopen the app to refresh its features. 2. Check for updates: Ensure the app is updated to the latest version,... ⇲

Poor user interface for Zelle payments

Fix: 1. Familiarize with the interface: Spend some time exploring the Zelle payment feature to understand its layout and options. 2. Use the help... ⇲
 
Bugs issue

Error messages during check deposits

Fix: 1. Verify check details: Ensure that the check is properly endorsed and meets the bank's deposit criteria. 2. Take clear photos: Make sure t... ⇲
 
Account issue

Inconsistent account access

Fix: 1. Check internet connection: Ensure you have a stable internet connection, either Wi-Fi or cellular data. 2. Clear app cache: Offload the a... ⇲

Lack of electronic account statements

Fix: 1. Check app settings: Go to the app settings and look for options related to account statements or document delivery preferences. 2. Use on... ⇲

Inability to view pending deposits

Fix: 1. Check account settings: Look in the app’s account settings or transaction history to see if there’s an option to view pending deposits. 2... ⇲
 
Updates issue

Frequent app maintenance

Fix: 1. Check for scheduled maintenance: Look for any notifications in the app or on the bank's website regarding scheduled maintenance times. 2.... ⇲

Poorly tested software updates

Fix: 1. Avoid immediate updates: Wait a few days after an update is released to see if other users report issues before updating. 2. Check for pa... ⇲
 
Login issue

Sign-in issues with face ID

Fix: 1. Re-enable Face ID: Go to Settings > Face ID & Passcode, and ensure that Face ID is set up for the NYMCU Mobile Banking app. 2. Restart yo... ⇲

Frequent login issues

Fix: 1. Reset password: If you are having trouble logging in, try resetting your password through the app or website. 2. Clear app cache: Offload... ⇲
 
Crashes issue

NYMCU freezes or crashes

Fix: 1. Restart the app: Force close the app and reopen it to clear any temporary issues. 2. Update the app: Check for updates in the App Store a... ⇲
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 what users are saying
Good experience
96.8%

Neutral
2.2%

Bad experience
0.9%

~ from our NLP analysis of 95,837 combined software ratings.

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 Private Data NYMCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics