fix problems on PureFlix [iphone]

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—— Run into issues on PureFlix? Get help pending when official support gets back to you!

PureFlix
Info:
company: AFFIRM Entertainment, Inc.
: https://support.pureflix.com
: www.pureflix.com
Chat with our AI-based PureFlix Support
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UI issue

Difficulties with play button visibility

Fix: 1. Ensure your device's screen brightness is set to an adequate level. 2. Go to Settings > Display & Brightness and adjust the brightness sl... ⇲

No indicator for watched content

Fix: 1. Check the app settings to see if there is an option to enable watched indicators. 2. If not available, consider keeping a manual list of... ⇲

Missing images for content listings

Fix: 1. Restart the app to refresh the content listings. 2. If images are still missing, try reinstalling the app to see if that resolves the iss... ⇲
 
Slow issue

PureFlix is jumpy and slow

Fix: 1. Close any other apps running in the background to free up resources. 2. Double-tap the home button and swipe up on apps to close them. 3.... ⇲
 
Customization issue

Inability to fast forward or rewind

Fix: 1. Ensure the app is updated to the latest version. 2. If the feature is still not working, try restarting the app and see if the functional... ⇲

No 'continue watching' section

Fix: 1. Check for any app updates that may include this feature. 2. If the feature is still missing, consider creating a personal list of shows y... ⇲

Lack of content organization

Fix: 1. Use the search function to find specific titles or genres. 2. Create a personal list of favorite shows or movies for easier access. OR... ⇲

No 'play all' option for series

Fix: 1. Check for any updates to the app that may include this feature. 2. If unavailable, consider watching episodes sequentially from the serie... ⇲

Strange content categorization

Fix: 1. Use the search function to find specific titles instead of relying on categories. 2. Keep a personal list of genres or categories you pre... ⇲

No option to add to watch list

Fix: 1. Check for any updates to the app that may include this feature. 2. If unavailable, consider keeping a manual list of shows you want to wa... ⇲
 
Support issue

Poor customer service response

Fix: 1. Document your issues clearly and keep a record of your communications. 2. Use the app's help or FAQ section for immediate solutions to co... ⇲
 
Payments issue

Subscription issues and billing errors

Fix: 1. Check your subscription status in the app settings. 2. Ensure your payment method is up to date in your Apple ID settings under Settings... ⇲
 
Compatibility issue

Inconsistent app performance on different devices

Fix: 1. Ensure that all devices have the latest version of the PureFlix app installed. 2. Restart each device to clear any temporary issues. OR... ⇲

Issues with mirroring to TV

Fix: 1. Ensure both your iPhone and TV are connected to the same Wi-Fi network. 2. Use AirPlay by swiping down from the top right corner of your... ⇲
 
Login issue

PureFlix logs out frequently

Fix: 1. Ensure that you are using the latest version of the app. 2. Check your device settings to ensure that background app refresh is enabled f... ⇲
 
Glitches issue

Glitches during streaming

Fix: 1. Close the app and restart your device to clear any temporary glitches. 2. Ensure you have a stable internet connection before streaming.... ⇲
 
Content issue

Low-quality content available

Fix: 1. Check the app settings to see if there are options to adjust the streaming quality. 2. If the content quality is consistently low, consid... ⇲
 
Audio issue

Delayed audio and video sync

Fix: 1. Close the app and restart your device to clear any temporary issues. 2. Ensure you have a stable internet connection before streaming.... ⇲
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 what users are saying
Good experience
61.3%

Bad experience
29.3%

Neutral
9.4%

~ from our NLP analysis of 2,603 combined software ratings.

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 Private Data PureFlix collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics

  Cost of Subscriptions
  1. $7.99 Monthly with trial: $7.99 Monthly @ US $7.99 / month with trial
  2. Monthly US $7.99 per month: $7.99 Monthly US $7.99/month
  3. $12.99 Monthly with trial: $12.99 Monthly US @ $12.99 / month with trial
  4. $69.99 Annual with trial: $69.99 $69.99 Annual a 27% saving over monthly
  5. $83.99 Annual with trial: $83.99 Annual US @ $83.99 / year with trial
  6. Annual $69.99 per year: $69.99 $69.99 Annual a 27% savings over monthly
  7. $12.99 Monthly: $12.99 Monthly US @ $12.99 / month
  8. Monthly US $7.99/m w/ 7d trial: $7.99 Monthly US $7.99/month with 7-day trial
  9. $9.99 Monthly with trial: $7.49 Monthly @ CA $9.99 / month with trial
  10. $83.33 Annual: $83.99 Annual US @ $83.33 / year