fix problems on Pb&jTV Family [iphone]

—— Run into issues on Pb&jTV Family? Get help pending when official support gets back to you!

pb&jTV Family

Info:

company: Peanut Butter and Jelly TV

: https://pbnjtv.zendesk.com/hc/en-us

: www.peanutbutterandjellytv.com

Chat with our AI-based pb&jTV Family Support

🛠️ Common pb&jTV Family Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

pb&jTV Family freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the s... ⇲

Limited daily viewings

Fix: 1. Keep track of your daily viewings and plan your usage accordingly. 2. Consider using the app during off-peak hours when view limits may r... ⇲

Crashes issue

Crashes frequently

Fix: 1. Update the app to the latest version available in the App Store. 2. Clear the app's cache by going to Settings > General > iPhone Storage... ⇲

pb&jTV Family closes unexpectedly

Fix: 1. Ensure your iPhone has enough storage space by going to Settings > General > iPhone Storage. If storage is low, delete unnecessary apps o... ⇲

Video issue

Poor video quality

Fix: 1. Check your internet connection speed using a speed test app. If the speed is low, try switching to a different network or resetting your... ⇲

Lagging video feed

Fix: 1. Ensure a stable internet connection by testing your speed and switching networks if necessary. 2. Close other apps that may be using band... ⇲

Inconsistent login experience

Fix: 1. Ensure you are entering the correct username and password. Use the 'Forgot Password' feature if necessary. 2. Clear the app's cache and d... ⇲

Screen issue

Screen rotation issues

Fix: 1. Check if your device's orientation lock is enabled. Swipe down from the top-right corner to access the Control Center and ensure the orie... ⇲

Slow issue

Slow performance

Fix: 1. Close any background apps that may be consuming resources. Double-tap the home button (or swipe up) and swipe away apps you are not using... ⇲

Permissions issue

Limited camera access

Fix: 1. Go to Settings > Privacy > Camera and ensure the app has permission to access the camera. 2. If permissions are granted but the issue per... ⇲

UI issue

User interface problems

Fix: 1. Familiarize yourself with the app's layout by exploring all menus and options. 2. If buttons or features are not responding, try restarti... ⇲

Inability to zoom in or out

Fix: 1. Check if the app has a zoom feature in the settings or during playback. 2. Use pinch gestures on the screen to see if zooming is supporte... ⇲

Gameplay issue

Excessive view consumption

Fix: 1. Monitor your viewing habits and try to limit usage to avoid hitting view limits. 2. Use the app during times when view limits may reset,... ⇲

Settings issue

No option to check settings without using views

Fix: 1. Explore the app's interface to see if there are hidden menus or settings that can be accessed without consuming views. 2. If available, c... ⇲

Bugs issue

Bugs with device recognition

Fix: 1. Restart the app and your device to refresh device recognition. 2. Ensure your iPhone's iOS is updated to the latest version, as updates c... ⇲

Support issue

Frustrating customer support experience

Fix: 1. Look for a comprehensive FAQ or help section within the app that may address common issues. 2. Use community forums or user groups for pe... ⇲