fix problems on Procare [iphone]

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—— Run into issues on Procare? Get help pending when official support gets back to you!

Procare: Childcare App
Info:
company: Procare Software, LLC
: https://help.procareconnect.com
: www.procaresoftware.com
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Messages issue

Message feed does not jump to the latest message

Fix: Try manually refreshing the message feed. Pull down on the message screen to refresh and see if it jumps to the latest message. OR Check... ⇲

Messages do not disappear, leading to long scrolls

Fix: Check if there is an option to archive or delete old messages to keep the feed clean and manageable. OR Regularly clear out old messages... ⇲

Procare does not support multiple message threads

Fix: Use the search function to find specific messages or threads instead of scrolling through all messages. OR Consider using a separate mess... ⇲
 
Features issue

No ability to comment or react to posts

Fix: Check the app settings to see if there are any options to enable commenting or reactions. Sometimes these features can be toggled on or off... ⇲

Limited functionality for parents to log information

Fix: Explore all available features in the app to ensure you are utilizing all logging options. Sometimes, features are not immediately visible.... ⇲

Inability to track specific events in real-time

Fix: Check if there are any settings that allow you to enable real-time tracking for specific events. This may be found in the event settings.... ⇲
 
Notifications issue

Notifications do not always appear

Fix: Check your notification settings for Procare. Go to Settings > Notifications > Procare and ensure that Allow Notifications is turned on and... ⇲

Lack of proper troubleshooting notifications

Fix: Enable all notifications for the app to ensure you receive any troubleshooting alerts. Go to Settings > Notifications > Procare and check th... ⇲

No alert for drop-off and pick-up events

Fix: Check the app settings to see if there are any options to enable alerts for drop-off and pick-up events. OR Set manual reminders in your... ⇲

Push notifications are not timely

Fix: Ensure that your device's Do Not Disturb mode is not interfering with notifications. Go to Settings > Do Not Disturb and adjust as necessary... ⇲
 
UI issue

Multiple children profiles are not easily navigable

Fix: Try organizing the profiles by creating a favorites list or using any available sorting options within the app to make navigation easier.... ⇲

Photos cannot be easily scrolled through

Fix: Try tapping on a photo to open it in full screen, which may allow for easier navigation through the images using swipe gestures. OR Check... ⇲

Procare design feels lazy or unrefined

Fix: Provide feedback through any available channels within the app, or keep a list of suggestions for improvement that you can share later. OR... ⇲
 
Account issue

Bank account information resets weekly

Fix: Check if there is a setting within the app that allows you to save your bank account information permanently. Look for options under account... ⇲
 
Support issue

No feedback button within the app

Fix: Look for a help or support section within the app that may provide alternative ways to give feedback, such as an email address or a contact... ⇲
 
Syncing issue

Old daycare information persists after switching

Fix: Manually update your profile information after switching daycares. Go to your account settings and ensure all information is current. OR... ⇲
 
Updates issue

Missing features from previous app versions

Fix: Check the app's update notes in the App Store to see if the features have been moved or replaced with new functionalities. OR Look for al... ⇲
 
Customization issue

Procare does not allow for customizable notification settings

Fix: Explore the app settings thoroughly to see if there are any hidden options for customizing notifications that may not be immediately obvious... ⇲
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 what users are saying
Good experience
98.5%

Neutral
0.9%

Bad experience
0.6%

~ from our NLP analysis of 103,255 combined software ratings.

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 Private Data Procare collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Diagnostics