fix problems on UBA [iphone]

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—— Run into issues on UBA ? Get help pending when official support gets back to you!

UBA Mobile Banking
Info:
company: United Bank For Africa
: https://ibank.ubagroup.com
: www.ubagroup.com
Chat with our AI-based UBA Support
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Security issue

Facial recognition feature not working

Fix: 1. Go to your iPhone settings and select 'Face ID & Passcode'. 2. Ensure that Face ID is enabled for the UBA Mobile Banking app. 3. If it is... ⇲

Difficulty in generating secure tokens

Fix: 1. Ensure you have a stable internet connection. 2. Go to the 'Security' section in the app and try to generate a new token. 3. If it fails,... ⇲
 
Payments issue

Transaction limits unexpectedly reduced

Fix: 1. Check the app for any notifications or messages regarding changes to transaction limits. 2. Review the terms and conditions in the app to... ⇲

Transactions pending for extended periods

Fix: 1. Check your internet connection to ensure it is stable. 2. Log out of the app and log back in to refresh your transaction status. OR 1.... ⇲

Inability to transfer to other banks

Fix: 1. Ensure you have the correct details for the recipient's bank account. 2. Check if there are any restrictions on your account that may pre... ⇲
 
Support issue

Poor customer support

Fix: 1. Use the in-app messaging feature to send a message to customer support. 2. Clearly outline your issue and provide any necessary details.... ⇲
 
Account issue

Inability to update account information

Fix: 1. Navigate to the 'Profile' or 'Account Settings' section in the app. 2. Attempt to edit your information. If it does not save, log out and... ⇲
 
Settings issue

Data subscription option malfunctioning

Fix: 1. Ensure you have a stable internet connection. 2. Go to the 'Data Subscription' section in the app and try to select your desired plan aga... ⇲
 
Search issue

Search engine for recipients not functioning properly

Fix: 1. Ensure you are connected to a stable internet connection. 2. Try clearing the app cache by going to your iPhone settings, selecting the U... ⇲
 
Syncing issue

Balance not updating in real-time

Fix: 1. Log out of the app and log back in to refresh your account balance. 2. Ensure you have a stable internet connection while checking your b... ⇲
 
Crashes issue

UBA crashes after update

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Check for any additional updates for the app in the App Store and install them if a... ⇲
 
Notifications issue

Inconsistent transaction notifications

Fix: 1. Go to your iPhone settings and select 'Notifications'. 2. Find the UBA Mobile Banking app and ensure notifications are enabled. 3. Check... ⇲
 
UI issue

Poor user interface

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Use the search function to quickly find features you need. OR 1... ⇲

Inability to copy and paste account numbers

Fix: 1. Try tapping and holding on the account number to see if a copy option appears. 2. If it does not, take a screenshot of the account number... ⇲

UBA does not display account balance

Fix: 1. Log out of the app and log back in to refresh your account information. 2. Ensure you have a stable internet connection while checking yo... ⇲
 
Compatibility issue

Limited functionality for diaspora users

Fix: 1. Check the app settings to see if there are specific options for diaspora users. 2. Ensure you are using the latest version of the app, as... ⇲
 
Loading issue

UBA fails to load

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Ensure you have a stable internet connection before trying to load the app again.... ⇲
 
Features issue

No option for virtual ATM

Fix: 1. Check the app for any updates that may include new features. 2. Navigate to the 'ATM' section to see if there are any virtual options ava... ⇲
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 what users are saying
Good experience
72.3%

Bad experience
19.1%

Neutral
8.6%

~ from our NLP analysis of 10,693 combined software ratings.

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 Private Data UBA collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contacts
    • Usage Data
    • Diagnostics