fix problems on Paxton Key [iphone]

—— Run into issues on Paxton Key? Get help pending when official support gets back to you!

Paxton Key

Info:

company: Paxton Access Ltd

: https://www.paxton-access.com/contact-us/

: www.paxton-access.com

Chat with our AI-based Paxton Key Support

🛠️ Common Paxton Key Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Key gets deleted after registration

Fix: Ensure that you are connected to a stable internet connection during the registration process. If the app loses connection, it may not save... ⇲

Paxton Key checks in repeatedly even when closed

Fix: Go to your iPhone's Settings, scroll down to the Paxton Key app, and check the Background App Refresh settings. Disable Background App Refre... ⇲

Compatibility issue

No credential error on watch

Fix: Ensure that your Apple Watch is properly paired with your iPhone. Go to the Watch app on your iPhone, select your watch, and check if the Pa... ⇲

UI issue

Apple Wallet opens instead of app for access

Fix: Check your default settings for NFC access. Go to Settings > Wallet & Apple Pay and ensure that the Paxton Key app is set as the default for... ⇲

Paxton Key opens Apple Wallet instead of unlocking door

Fix: Ensure that the Paxton Key app is set as the default app for unlocking doors. Check the app settings to see if there is an option to priorit... ⇲

Bluetooth door scanner prompts for Apple Pay

Fix: Check the settings in the Paxton Key app to see if there is an option to disable Apple Pay prompts. This may help in preventing the scanner... ⇲

32-digit code is not user-friendly

Fix: Consider using a password manager to store and easily access your 32-digit code. This can help you avoid having to remember it manually. O... ⇲

Updates issue

No watch functionality after update

Fix: Check if the Paxton Key app is still installed on your Apple Watch. If not, reinstall it from the Watch app on your iPhone. OR If the app... ⇲

Slow issue

Smart credential option is slow

Fix: Ensure that your iPhone's Bluetooth is turned on and that you are within range of the door scanner. A weak Bluetooth connection can cause de... ⇲

Bugs issue

Background feature fails to open door

Fix: Check the app's permissions in your iPhone's Settings. Go to Settings > Paxton Key and ensure that location services are enabled, as this ma... ⇲

Paxton Key has never worked for access to amenities

Fix: Verify that your account has the necessary permissions to access amenities. Check with your facility manager or administrator to ensure your... ⇲

Settings issue

Turning off background feature disables door access

Fix: If you need to disable the background feature, consider using the app manually to unlock doors instead. Make sure to keep the app open when... ⇲

Registration issue

Original registration code required unexpectedly

Fix: Keep a record of your original registration code in a secure location. If prompted unexpectedly, refer to your notes to enter the code again... ⇲