fix problems on CLT+ [iphone]

—— Run into issues on CLT+? Get help pending when official support gets back to you!

CLT+

Info:

company: City of Charlotte

: https://charlottenc.gov/Pages/Home.aspx

: charlottenc.gov

Chat with our AI-based CLT+ Support

🛠️ Common CLT+ Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Touchtone system doesn't work

Fix: Check your device's sound settings to ensure that the volume is turned up and that the device is not on silent mode. If the issue persists,... ⇲

No nuisance animal complaint option

Fix: Look for alternative reporting options within the app, such as a general complaint or feedback section, where you can describe the nuisance... ⇲

Bugs issue

Feedback form requires invalid address

Fix: Double-check the address you are entering for any typos or formatting issues. Ensure that you are using the correct format as specified in t... ⇲

Default events show incorrect date

Fix: Check the app's settings to see if there is an option to adjust the date format or time zone settings that may be affecting the display of e... ⇲

Cryptic error for attached images

Fix: Ensure that the images you are trying to attach are in a supported format (e.g., JPEG, PNG) and are not too large. Resize or convert the ima... ⇲

Feedback portion doesn't work

Fix: Check for any required fields in the feedback form that may not have been filled out completely. Ensure all necessary information is provide... ⇲

Address field doesn't save

Fix: Check if there are any restrictions on the address format or required fields that need to be filled out. Ensure you are entering the address... ⇲

Invalid error when submitting requests

Fix: Review the request form for any missing or incorrectly filled fields. Ensure all required information is provided before submission. OR I... ⇲

No record found for submitted tickets

Fix: Check if you are logged into the correct account associated with the submitted tickets. Sometimes, users may have multiple accounts. OR I... ⇲

Error prompts to call 311

Fix: Check if there are any specific instructions or options within the app that may allow you to bypass the call prompt and submit your request... ⇲

Feedback submission fails

Fix: Ensure that all required fields in the feedback form are filled out correctly. Double-check for any formatting issues or missing information... ⇲

Error messages prevent report submissions

Fix: Review the report submission form for any errors or missing information. Ensure all required fields are filled out correctly before submitti... ⇲

Updates issue

CLT+ is outdated

Fix: Visit the App Store on your iPhone, search for CLT+, and check if there is an update available. If so, download and install the latest versi... ⇲

No bill updates

Fix: Check the app settings to ensure that notifications for bill updates are enabled. If they are not, enable them to receive updates. OR If... ⇲

CLT+ is no longer helpful

Fix: Explore the app's settings and features to see if there are any new updates or sections that may provide the information you need. OR If... ⇲

Support issue

Unable to report issues

Fix: Ensure that you are logged into the app and that you have a stable internet connection. Try switching between Wi-Fi and mobile data to see i... ⇲

Network issue

Connection errors

Fix: Check your internet connection to ensure it is stable. Try switching between Wi-Fi and mobile data to see if the issue persists. OR If co... ⇲

Freezing issue

CLT+ is unresponsive

Fix: Force close the app by swiping it away in the app switcher, then reopen it to see if it becomes responsive again. OR If the app remains u... ⇲

Crashes issue

Crashes frequently

Fix: Ensure that your device's operating system is up to date, as compatibility issues can cause crashes. Update your iPhone if necessary. OR... ⇲

Account issue

Unable to add address to profile

Fix: Check for any restrictions on the address format or required fields that need to be filled out. Ensure you are entering the address correctl... ⇲

Glitches issue