fix problems on Duke Energy [iphone]

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—— Run into issues on Duke Energy? Get help pending when official support gets back to you!

Duke Energy
Info:
company: Duke Energy
: https://www.duke-energy.com/customer-service
Chat with our AI-based Duke Energy Support
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Slow issue

Data retrieval is slow

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if the speed improves. If possible, restart... ⇲
 
Network issue

No outage map available

Fix: Check the Duke Energy website for an outage map. Bookmark it for quick access in the future. You can also follow Duke Energy on social media... ⇲

Lack of real-time outage updates

Fix: Follow Duke Energy on social media for real-time updates on outages and restoration efforts. OR Check the Duke Energy website for outage... ⇲
 
Bugs issue

Duke Energy does not detect reported outages

Fix: Manually report outages through the app or website. Make sure to provide accurate information about your location and the nature of the outa... ⇲

Inaccurate balance displayed

Fix: Log out of the app and log back in to refresh your account information. This can sometimes correct display issues. OR Check your account... ⇲
 
Payments issue

Payment processing issues

Fix: Ensure that your payment information is up to date in the app. Go to the payment section and verify your payment method details. OR Try u... ⇲

Redirects to website for payments

Fix: Bookmark the payment page on the Duke Energy website for easier access. This can save time when you need to make a payment. OR Check if t... ⇲

Payment method issues

Fix: Verify that your payment method is valid and has sufficient funds. Update your payment information in the app if necessary. OR Try using... ⇲
 
Compatibility issue

Duke Energy not compatible with accessibility features

Fix: Check your iPhone's accessibility settings to ensure they are properly configured. Go to Settings > Accessibility and adjust the settings to... ⇲

Limited functionality compared to website

Fix: Use the website for tasks that the app does not support. Bookmark the website for easy access. OR Provide feedback through the app about... ⇲
 
Registration issue

Clunky account creation process

Fix: Take your time during the account creation process. Write down any required information beforehand to streamline the process. OR If you e... ⇲
 
Login issue

Multiple login issues

Fix: Ensure you are using the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲
 
Account issue

Limited usage details

Fix: Check the Duke Energy website for more detailed usage reports. They may provide additional insights that the app does not. OR Keep track... ⇲

Inconsistent billing history details

Fix: Cross-reference your billing history with the statements you receive via email or postal mail to identify discrepancies. OR Keep a person... ⇲

No detailed breakdown of billing charges

Fix: Request a detailed billing statement from Duke Energy through their website or customer service to understand your charges better. OR Kee... ⇲
 
Customization issue

No trend line for usage chart

Fix: Consider using a spreadsheet to manually track your usage over time. This can help you visualize trends more effectively. OR Check if the... ⇲
 
Freezing issue

Duke Energy freezes or crashes

Fix: Close the app completely and restart it. If the problem persists, try restarting your iPhone to clear any temporary issues. OR Check for... ⇲
 
Loading issue

No prefetching of data

Fix: Try to use the app during off-peak hours when the server load may be lower, which can improve data retrieval speed. OR Clear the app's ca... ⇲
 
Settings issue

Forced paperless billing for full bill access

Fix: If you prefer paper billing, check if there is an option to opt-out of paperless billing in your account settings on the website. OR Requ... ⇲
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 what users are saying
Bad experience
51.1%

Good experience
39.6%

Neutral
9.3%

~ from our NLP analysis of 1,263 combined software ratings.

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 Private Data Duke Energy collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics