fix problems on Cathay Pacific [iphone]

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Cathay Pacific
Info:
company: Cathay Pacific Airways Limited
: https://www.cathaypacific.com
: www.cathaypacific.com
Chat with our AI-based Cathay Pacific Support
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Bugs issue

Errors when adding bookings

Fix: 1. Verify Booking Details: Double-check the information you are entering, such as booking reference and passenger details, to ensure they ar... ⇲

Name length issue prevents ticket purchase

Fix: 1. Check Name Format: Ensure that the name you are entering matches the format required by the airline. Sometimes, using initials or abbrevi... ⇲

Cathay Pacific does not match passport and ticket names

Fix: 1. Verify Name Entry: Ensure that the name entered in the app matches exactly with the name on your passport, including any middle names or... ⇲

Booking reference not recognized

Fix: 1. Double-Check Reference: Ensure that you are entering the booking reference correctly, including any letters or numbers. 2. Update the App... ⇲

Old boarding passes remain visible

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage > Cathay Pacific. Tap 'Offload App' to clear the cache. Reinstall the app afte... ⇲

Cathay Pacific requires re-entering profile information

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates may fix issues with saving profile information. 2. Check A... ⇲
 
UI issue

Inability to view current bookings

Fix: 1. Refresh the App: Close the app completely and reopen it to refresh the data. 2. Check Internet Connection: Ensure you have a stable inter... ⇲

Unclear fare difference explanation

Fix: 1. Review Fare Rules: Check the fare rules associated with your booking on the Cathay Pacific website for detailed explanations of fare diff... ⇲

Cathay Pacific does not allow easy changes to bookings

Fix: 1. Check Booking Options: Go to your booking details in the app and look for any options to modify your booking. Sometimes, changes can be m... ⇲

Cathay Pacific fails to display booking details

Fix: 1. Refresh the App: Close the app completely and reopen it to refresh the data. 2. Check Internet Connection: Ensure you have a stable inter... ⇲

Inability to retrieve electronic boarding pass

Fix: 1. Check Your Email: Look for the electronic boarding pass in your email inbox, as it may have been sent there after booking. 2. Update the... ⇲
 
Network issue

WiFi on flights does not work

Fix: 1. Check WiFi Availability: Ensure that WiFi is available on your specific flight by checking Cathay Pacific's website or app before boardin... ⇲
 
Support issue

Customer service response delays

Fix: 1. Use In-App Chat: If available, use the in-app chat feature for quicker responses. 2. Check FAQs: Visit the Cathay Pacific website to see... ⇲

International phone number for customer service

Fix: 1. Use In-App Chat: If available, use the in-app chat feature for quicker communication without needing to call. 2. Check for Local Numbers:... ⇲
 
Payments issue

Refund process requires excessive paperwork

Fix: 1. Gather Required Documents: Before starting the refund process, ensure you have all necessary documents ready, such as your booking refere... ⇲
 
Registration issue

Mobile number requirement complicates signup

Fix: 1. Use a Temporary Number: If you do not have a mobile number, consider using a temporary phone number service to complete the signup proces... ⇲
 
Slow issue

Cathay Pacific functionality lags behind competitors

Fix: 1. Provide Feedback: Use the in-app feedback feature to share your thoughts on functionality improvements. 2. Explore Alternative Apps: If t... ⇲
 
Notifications issue

Notifications about changes are inconsistent

Fix: 1. Check Notification Settings: Go to Settings > Notifications > Cathay Pacific and ensure that notifications are enabled for the app. 2. Up... ⇲
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 what users are saying
Good experience
80.3%

Bad experience
15.9%

Neutral
3.8%

~ from our NLP analysis of 861 combined software ratings.

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 Private Data Cathay Pacific collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location