fix problems on EI + [iphone]

—— Run into issues on EI +? Get help pending when official support gets back to you!

EI +

Info:

company: Emirates Islamic Bank P.J.S.C

: https://www.emiratesislamic.ae/eng/contact-us/

: www.emiratesislamic.ae

Chat with our AI-based EI + Support

🛠️ Common EI + Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

EI + doesn't work with VPN on

Fix: To resolve the issue of the app not functioning with a VPN, try disabling the VPN temporarily while using the app. You can do this by going... ⇲

New app is complicated

Fix: Familiarize yourself with the new app by exploring the help section or user guide, if available. Look for tutorial videos or articles that e... ⇲

Support issue

Poor customer service

Fix: To improve your experience with customer service, prepare a list of your questions or issues before contacting them. This can help you commu... ⇲

Long wait times for customer service

Fix: Try reaching out to customer service during off-peak hours, such as early mornings or late evenings, to potentially reduce your wait time.... ⇲

Replacement card not delivered

Fix: Check the delivery status of your replacement card by logging into your account and looking for any tracking information provided. If tracki... ⇲

Limited phone system options

Fix: Explore the app or website for alternative contact methods, such as email or live chat, which may provide more options for assistance than t... ⇲

Updates issue

Features reducing over time

Fix: Stay updated with the app's release notes or announcements to understand which features are being removed and why. This can help you adapt t... ⇲

Old app was better

Fix: If you prefer the old app, check if it is still available for download in the App Store. If it is, you can revert to using it until you beco... ⇲

Old functions missing

Fix: Check the app's update logs or announcements to see if the missing functions are planned to be reintroduced in future updates. OR If the... ⇲

Payments issue

Difficult to transfer money

Fix: Review the money transfer process in the app's help section to ensure you are following the correct steps. Sometimes, a simple oversight can... ⇲

Errors during payments

Fix: Ensure that your payment information is up to date in the app. Check for any expired cards or incorrect details that may be causing the erro... ⇲

Declined transactions for crypto

Fix: Verify that your account is set up correctly for cryptocurrency transactions. Check if there are any specific requirements or settings that... ⇲

Increased credit card charges

Fix: Review your account statements to identify the specific charges that have increased. This can help you understand the changes and adjust you... ⇲

UI issue

Poor interface and design

Fix: Provide feedback through the app regarding the interface and design. Many apps consider user feedback for future updates, and your input cou... ⇲

Bad user experience

Fix: Take note of specific areas where the user experience is lacking and document them. This can help you articulate your concerns when providin... ⇲

Not user friendly

Fix: Take time to explore the app's features and settings. Familiarizing yourself with the layout can help improve your experience over time. O... ⇲

Backup issue

Lost data from previous app

Fix: Check if there is a backup option in the new app that allows you to restore data from the previous version. Sometimes, data can be migrated... ⇲

Settings issue

No option to redeem cash back points

Fix: Check the app's rewards or cash back section to see if there are any updates or changes to the redemption process. Sometimes, options may be... ⇲

Technical issues preventing login

Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

90.0%

Bad experience

7.9%

Neutral

2.1%

~ from our NLP analysis of 2,431 combined software ratings.

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Private Data EI + collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contacts
- User Content
- Usage Data
- Diagnostics