fix problems on Freepik [iphone]

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—— Run into issues on Freepik? Get help pending when official support gets back to you!

Freepik: Design & edit with AI
Info:
company: Graphic Resources SL
: https://support.freepik.com/s/?language=en_US
Chat with our AI-based Freepik Support
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UI issue

Buttons unresponsive

Fix: 1. Restart the app by closing it completely and reopening it. 2. Check for any iOS updates and install them, as sometimes compatibility iss... ⇲
 
Customization issue

Cannot edit prompts in sketch mode

Fix: 1. Check if you are in the correct mode. Ensure you are in sketch mode and not in a different editing mode. 2. Look for any settings or opt... ⇲
 
Payments issue

Billing issues with credits

Fix: 1. Check your account balance and transaction history within the app to ensure that credits are being tracked correctly. 2. Ensure that you... ⇲

Inconsistent credit card processing

Fix: 1. Verify that your credit card information is entered correctly in the app. Go to Settings > Payment & Shipping to check. 2. Ensure that y... ⇲

Error when setting up subscription

Fix: 1. Ensure that your payment information is up to date and correctly entered. Go to Settings > Payment & Shipping to verify. 2. Restart the... ⇲
 
Slow issue

Slow performance and freezing

Fix: 1. Close any unnecessary apps running in the background to free up resources. 2. Restart your iPad to clear temporary files and refresh the... ⇲
 
Account issue

Limited access with free version

Fix: 1. Review the features available in the free version and make sure you are utilizing all of them. Sometimes, users overlook available tools.... ⇲
 
Video issue

Cannot create videos

Fix: 1. Check if video creation is a feature supported in the app. Review the app's documentation or help section for details on available featur... ⇲
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 what users are saying
Good experience
95.4%

Bad experience
3.4%

Neutral
1.1%

~ from our NLP analysis of 263 combined software ratings.

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 Private Data Freepik collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Freepik Premium Monthly: $24.00 Freepik Premium Monthly
  2. Freepik Essential monthly: $11.00 Freepik Essential monthly
  3. Freepik Premium+ monthly: $47.00 Freepik Premium+ monthly
  4. Freepik Premium annual: $172.99 Freepik Premium annual
  5. Freepik Premium+ annual: $350.00 Freepik Premium+ annual
  6. Freepik Essential annual: $81.00 Freepik Essential annual