fix problems on Stanbic IBTC [iphone]

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—— Run into issues on Stanbic IBTC ? Get help pending when official support gets back to you!

Stanbic IBTC Mobile App
Info:
company: Stanbic IBTC Holdings Plc
: http://www.stanbicibtcbank.com/Nigeria/AboutUs/contact-us
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UI issue

Redirected to home page after each deletion

Fix: If you are redirected to the home page after each deletion, try to familiarize yourself with the navigation of the app. After deleting a ben... ⇲

Insufficient space for transaction narration

Fix: To work around the limited space for transaction narration, try to keep your descriptions concise. Use abbreviations or shorthand that you c... ⇲

User interface looks unprofessional

Fix: If the user interface appears unprofessional, familiarize yourself with the app's layout and features. Sometimes, a learning curve is involv... ⇲
 
Account issue

Removal of account officer contact details

Fix: If the app no longer displays your account officer's contact details, check if there is an 'Account Information' or 'Profile' section where... ⇲

Cannot save beneficiary and send receipt simultaneously

Fix: If you cannot save a beneficiary and send a receipt at the same time, try saving the beneficiary first and then proceed to send the receipt... ⇲

Error when trying to open mobile banking account

Fix: If you encounter an error while trying to open a mobile banking account, ensure that you have a stable internet connection and that all requ... ⇲
 
Installation issue

Limited number of devices for app installation

Fix: If you are facing issues with the number of devices you can install the app on, check the app's settings or your account settings to see if... ⇲
 
Login issue

Stanbic IBTC logs out abruptly

Fix: If the app logs you out unexpectedly, ensure that your app is updated to the latest version. Check for updates in the App Store and install... ⇲

Stanbic IBTC logs out during transactions

Fix: To prevent the app from logging you out during transactions, ensure that your internet connection is stable. A weak connection can cause the... ⇲
 
Support issue

Poor customer service

Fix: If you are experiencing poor customer service, try to utilize the app's FAQ or help section for common issues. This can often provide quicke... ⇲
 
Bugs issue

Daily transaction limit feature not working

Fix: If the daily transaction limit feature is not functioning, check your account settings to ensure that the limits are set correctly. Sometime... ⇲

Bugs when buying airtime or doing data transactions

Fix: If you encounter bugs while buying airtime or data, try restarting the app or your device to see if that resolves the issue. Ensure that you... ⇲

Numerous bugs in the new app

Fix: If you are experiencing numerous bugs in the new app, ensure that you have the latest version installed. Check for updates in the App Store... ⇲
 
Security issue

Inability to change password associated with Face ID

Fix: To change the password associated with Face ID, navigate to the 'Settings' or 'Security' section of the app. Look for an option to change yo... ⇲

Face ID returns errors

Fix: If Face ID is returning errors, ensure that your face is properly aligned with the camera and that there is adequate lighting. You may also... ⇲
 
Payments issue

Debited for failed transactions

Fix: If you are debited for failed transactions, keep a record of these transactions and report them through the app's support feature or custome... ⇲
 
Notifications issue

Notifications inaccessible

Fix: If notifications are not accessible, check your device's notification settings to ensure that notifications for the app are enabled. Go to '... ⇲
 
Slow issue

Slow transaction processing

Fix: If transactions are processing slowly, check your internet connection to ensure it is stable. A weak connection can significantly slow down... ⇲

Stanbic IBTC is slower than previous version

Fix: If the app is slower than the previous version, try clearing the app's cache or data in your device settings. This can help improve performa... ⇲
 
Crashes issue

Constant crashes while checking transaction history

Fix: If the app crashes while checking transaction history, ensure that your app is updated to the latest version. Check for updates in the App S... ⇲
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 what users are saying
Good experience
51.6%

Bad experience
39.0%

Neutral
9.4%

~ from our NLP analysis of 308 combined software ratings.

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 Private Data Stanbic IBTC collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Usage Data