fix problems on Autel Charge [iphone]

—— Run into issues on Autel Charge? Get help pending when official support gets back to you!

Autel Charge

Info:

company: Autel Digital Power Co., Ltd.

: https://autelenergy.com/

: autelenergy.com

Chat with our AI-based Autel Charge Support

🛠️ Common Autel Charge Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Autel Charge requires login every time

Fix: Check if the app has an option to remember your login credentials. This is usually found in the login screen where you can select 'Remember... ⇲

Currency defaults to Euro

Fix: Look for a settings or preferences menu within the app. There may be an option to change the currency to your local currency. This is often... ⇲

Slow issue

Slow to update information

Fix: Check your internet connection. A slow or unstable connection can cause delays in updating information. Try switching between Wi-Fi and mobi... ⇲

Customization issue

Inability to edit past charging events

Fix: Check if there is an option to view your charging history. Some apps allow you to view past events but may not allow editing. If editing is... ⇲

No charge timer or delayed start feature

Fix: Look for a scheduling feature in the app. Some apps have a 'Schedule Charging' option that allows you to set a timer for when to start charg... ⇲

Cannot manage charging percentage

Fix: Look for a charging settings menu where you can set limits on charging percentages. If this feature is not available, consider using a smart... ⇲

Cannot set multiple time ranges for charging

Fix: Check if the app has a scheduling feature that allows for multiple time slots. If not, you may need to manually start and stop charging at y... ⇲

No option to customize charging schedule minute increments

Fix: Look for a settings option that allows you to adjust the increments for scheduling. If this feature is not available, you may need to manual... ⇲

Cannot delete or edit incorrect electricity rates

Fix: Look for an edit option in the settings where you entered the electricity rates. If editing is not available, try deleting the entry and re-... ⇲

UI issue

UI design needs improvement

Fix: Familiarize yourself with the app's layout. Sometimes, taking time to explore the app can help you find features more easily, even if the de... ⇲

Settings issue

Autel Charge defaults to public chargers

Fix: Check the app settings for a preference option that allows you to select your preferred charger type. If available, set it to prioritize pri... ⇲

Network issue

Autel Charge is clunky and has connection issues

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Autel Charge, and check for updates. Updates often fi... ⇲

Notifications issue

Notifications sent despite being turned off

Fix: Double-check the notification settings within the app. Go to the app settings and ensure that all notification options are turned off. OR... ⇲

Freezing issue

Autel Charge stuck in charging session

Fix: Force close the app by swiping it away in the app switcher. Then reopen the app to see if it resolves the issue. OR If the app remains st... ⇲

Security issue

No option for 2FA security

Fix: Check the app settings for any security options. If 2FA is not available, consider using a password manager to enhance your account security... ⇲

Features issue

Limited reporting capabilities

Fix: Explore the app for any reporting features that may not be immediately obvious. Sometimes, reports can be found under settings or account ma... ⇲

Bugs issue

Inconsistent cost calculations

Fix: Verify that you have entered the correct electricity rates in the app settings. Incorrect rates can lead to inaccurate cost calculations.... ⇲

Failed to stop charging through app

Fix: Try manually stopping the charging session at the charger itself if the app fails to do so. This is a temporary workaround until the app iss... ⇲

Compatibility issue

Issues with WiFi password length

Fix: Check if the app has a character limit for WiFi passwords. If your password exceeds this limit, try creating a shorter password for the WiFi... ⇲

Autel Charge does not support TOU pricing

Fix: Check if there are any updates or settings that may allow for TOU pricing. If not, you may need to manually calculate costs based on your ut... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.3%

Bad experience

1.4%

Neutral

1.2%

~ from our NLP analysis of 1,242 combined software ratings.

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Private Data Autel Charge collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics