fix problems on Electrify America [iphone]

—— Run into issues on Electrify America? Get help pending when official support gets back to you!

Electrify America

Info:

company: Electrify America LLC

: https://www.electrifyamerica.com/contact-us

: www.electrifyamerica.com

Chat with our AI-based Electrify America Support

🛠️ Common Electrify America Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Electrify America freezes during charging sessions

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Electrify Ame... ⇲

Slow app launch animation

Fix: 1. Clear the app's cache by going to Settings > General > iPhone Storage, find the Electrify America app, and select 'Offload App'. This wil... ⇲

Updates issue

Inaccurate charging status updates

Fix: 1. Ensure that your location services are enabled for the Electrify America app by going to Settings > Privacy > Location Services and selec... ⇲

Delayed charger availability updates

Fix: 1. Check your internet connection; a weak connection can delay updates. Switch between Wi-Fi and cellular data to see if it improves. 2. Res... ⇲

Electrify America requires frequent updates

Fix: 1. Enable automatic updates for the app by going to Settings > App Store and turning on 'App Updates'. This will ensure you always have the... ⇲

Loading issue

Old session info displayed upon app launch

Fix: 1. Clear the app's cache by going to Settings > General > iPhone Storage, find the Electrify America app, and select 'Offload App'. Reinstal... ⇲

Bugs issue

Difficulties starting charging sessions

Fix: 1. Ensure that your payment method is correctly set up in the app. Go to your account settings and verify your payment information. 2. Resta... ⇲

Frequent charger malfunctions

Fix: 1. Report the malfunctioning charger through the app to alert Electrify America. 2. Try using a different charger nearby to see if the issue... ⇲

NFC card reader issues

Fix: 1. Ensure that your NFC card is clean and free from damage. Wipe it gently with a soft cloth before attempting to use it again. 2. Try using... ⇲

Support issue

Inconsistent customer service response

Fix: 1. Use the in-app support feature to submit a request, ensuring you provide detailed information about your issue. 2. Check the app for FAQs... ⇲

Long wait times for customer support

Fix: 1. Use the in-app support feature to submit a request, ensuring you provide detailed information about your issue. This may help expedite th... ⇲

Customization issue

Limited functionality for trip planning

Fix: 1. Use external trip planning tools or apps that specialize in EV travel, such as PlugShare or A Better Route Planner, which can provide mor... ⇲

Limited scheduling options for home charger

Fix: 1. Use a smart plug or home automation system that allows you to schedule charging times independently of the app. 2. Manually start chargin... ⇲

Account issue

Auto-reload feature requires account deletion to cancel

Fix: 1. Check the app settings for any options related to auto-reload or payment methods. There may be a toggle to disable auto-reload without de... ⇲

Network issue

Inability to view real-time charging status of other users

Fix: 1. Use the app's map feature to check the status of chargers, as this may provide some insight into availability. 2. Consider using social m... ⇲

Unreliable charger connections

Fix: 1. Ensure that the charging cable is securely connected to both the charger and your vehicle. 2. Try using a different charging station to s... ⇲

Compatibility issue

Incompatibility with older iOS versions

Fix: 1. Check your iPhone's iOS version by going to Settings > General > About. If it's outdated, consider updating your device to the latest iOS... ⇲

Poor integration with CarPlay

Fix: 1. Ensure that your iPhone is updated to the latest iOS version, as updates can improve CarPlay functionality. 2. Disconnect and reconnect y... ⇲

Crashes issue

Electrify America crashes or fails to recognize user credentials

Fix: 1. Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to... ⇲

Payments issue

Idle fees for non-EV vehicles occupying charging spaces

Fix: 1. If you encounter a non-EV vehicle occupying a charging space, take a photo and report it through the app to help address the issue. 2. Us... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.1%

Bad experience

5.1%

Neutral

2.8%

~ from our NLP analysis of 26,144 combined software ratings.

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Private Data Electrify America collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- Identifiers
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics