fix problems on Pengu [iphone]

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—— Run into issues on Pengu? Get help pending when official support gets back to you!

Pengu – Raise Virtual AI Pets
Info:
company: SLAY GmbH
: https://penguapp.co/
: penguapp.co
Chat with our AI-based Pengu Support
   Hello! How can I assist you?  

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Updates issue

Food and love meters do not update correctly

Fix: 1. Restart the app: This can refresh the game state and update the meters. 2. Feed and interact with your penguin: Sometimes, manually feedi... ⇲
 
Ads issue

Excessive ads interrupt gameplay

Fix: 1. Check for an ad-free version: Some apps offer a paid version that removes ads. Look in the app settings. 2. Use airplane mode: Turn on ai... ⇲
 
Gameplay issue

Coins earned from games are too low

Fix: 1. Focus on higher-scoring games: Play games that offer more coins for higher scores. 2. Look for bonuses: Check if there are any daily bonu... ⇲

Difficulty in co-parenting pets

Fix: 1. Communicate with your co-parent: Ensure both players are on the same page regarding pet care. 2. Set a schedule: Create a schedule for ta... ⇲

Limited variety in rewards from chests

Fix: 1. Open chests regularly: The more you open, the better chance you have of getting varied rewards. 2. Check for updates: Sometimes, new rewa... ⇲

Lack of engaging activities for penguin

Fix: 1. Explore all game features: Make sure you are utilizing all available activities in the game. 2. Participate in events: Engage in any spec... ⇲

Game mechanics are not intuitive

Fix: 1. Review tutorials: Go through any available tutorials or help sections in the app to better understand the mechanics. 2. Experiment: Spend... ⇲

Limited use for gems

Fix: 1. Save gems for special items: Focus on saving gems for high-value items or events that require them. 2. Check for updates: Sometimes, new... ⇲

Repetitive gameplay becomes boring

Fix: 1. Set personal challenges: Create your own challenges to keep the gameplay interesting. 2. Explore different pets: Try raising different ty... ⇲

Difficulty in leveling up due to low XP gain

Fix: 1. Focus on high XP activities: Identify which activities provide the most XP and prioritize them. 2. Participate in events: Engage in any e... ⇲

Game requires constant attention to avoid pet death

Fix: 1. Set reminders: Use your phone’s reminder feature to alert you when it’s time to check on your pet. 2. Schedule playtime: Dedicate specifi... ⇲
 
Bugs issue

Items purchased do not always appear

Fix: 1. Restart the app: Close and reopen the app to refresh your inventory. 2. Check your inventory: Sometimes items may not appear immediately;... ⇲

Daily rewards often fail to provide items

Fix: 1. Restart the app: Close and reopen the app to refresh the daily reward system. 2. Check your internet connection: Ensure you have a stable... ⇲
 
Crashes issue

Game crashes unexpectedly

Fix: 1. Update the app: Ensure you have the latest version of the app, as updates often fix stability issues. 2. Restart your device: A simple re... ⇲
 
Payments issue

High costs for in-game items

Fix: 1. Save coins: Focus on saving coins by playing games and completing tasks to afford higher-cost items. 2. Look for discounts: Check if ther... ⇲
 
Notifications issue

Notifications are excessive and annoying

Fix: 1. Adjust notification settings: Go to your iPhone settings, find Pengu, and adjust notification preferences to reduce frequency. 2. Mute no... ⇲
 
Account issue

Inconsistent pricing for items across accounts

Fix: 1. Log out and log back in: Sometimes, logging out of your account and back in can refresh pricing. 2. Check for updates: Ensure both accoun... ⇲
 
Support issue

Inability to report bugs easily

Fix: 1. Look for a feedback option: Check the app settings for a feedback or report option. 2. Document the bug: Keep a record of the bug, includ... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
95.9%

Neutral
2.5%

Bad experience
1.6%

~ from our NLP analysis of 160,218 combined software ratings.

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 Private Data Pengu collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Offer 1: $1.99 Offer 1
  2. Special Offer: $2.99 Special Offer
  3. Offer 4: $4.99 Offer 4
  4. Pengu Pass: $4.99 Pengu Pass Weekly
  5. Offer 2: $2.99 Offer 2
  6. Offer 9: $9.99 Offer 9
  7. Offer 8: $8.99 Offer 8
  8. Small Offer: $8.99 Small Package
  9. Pengu Pass: $12.99 Pengu Pass Monthly
  10. Offer 20: $19.99 Offer 20