fix problems on Documents [iphone]

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—— Run into issues on Documents? Get help pending when official support gets back to you!

Documents: File Manager & Docs
Info:
company: Readdle Technologies Limited
: https://support.readdle.com/documents?utm_source=AppStore&utm_medium=product-page&utm_campaign=appstore-support
: readdle.com
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Privacy issue

Cannot permanently delete data

Fix: 1. Check the app settings: Open the app, go to Settings, and look for options related to data management or storage. There may be a specific... ⇲
 
Audio issue

Music playback issues with skipping

Fix: 1. Check your internet connection: If you're streaming music, ensure you have a stable internet connection. Switch between Wi-Fi and cellula... ⇲

Audio playback in mono instead of stereo

Fix: 1. Check audio settings: Go to Settings > Accessibility > Audio/Visual and ensure that 'Mono Audio' is turned off. This setting can affect h... ⇲
 
Downloads issue

Inability to download images directly to the app

Fix: 1. Use the share feature: When viewing an image in another app, tap the share icon and select Documents from the list of apps. This should a... ⇲
 
Payments issue

Limited features without subscription

Fix: 1. Explore free features: Familiarize yourself with the free features available in the app. Often, there are many functionalities that do no... ⇲

In-app purchases for basic features

Fix: 1. Explore free alternatives: Look for other file management apps that offer similar features for free. 2. Use the free version: Make the mo... ⇲
 
Bugs issue

PDF files occasionally empty

Fix: 1. Re-download the PDF: If you have the source file, try downloading the PDF again to see if it resolves the issue. 2. Open with another app... ⇲

Random failure to display book covers

Fix: 1. Refresh the library: Try closing and reopening the app to refresh the library view. 2. Re-add the books: If the covers still do not displ... ⇲
 
UI issue

Hidden features in sub-menus

Fix: 1. Explore the app: Take time to navigate through all menus and settings to discover hidden features. 2. Check the help section: Look for a... ⇲

Large icons reduce document visibility

Fix: 1. Adjust display settings: Check if the app has a setting to change icon size or view mode. Look for options like 'List View' instead of 'G... ⇲

Requires multiple steps to save videos

Fix: 1. Use the share feature: When viewing a video, tap the share icon and select Documents to save it directly. 2. Create a shortcut: If the ap... ⇲
 
Network issue

VPN issues affecting connectivity

Fix: 1. Disable VPN temporarily: If you are experiencing connectivity issues, try disabling the VPN to see if it resolves the problem. 2. Change... ⇲
 
Battery issue

Battery drain during file recognition

Fix: 1. Limit background app refresh: Go to Settings > General > Background App Refresh and disable it for Documents to save battery. 2. Close ot... ⇲
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 what users are saying
Good experience
95.4%

Bad experience
2.4%

Neutral
2.2%

~ from our NLP analysis of 596,400 combined software ratings.

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 Private Data Documents collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. Documents Plus: $9.99 PDF Editor, Converter, File Manager and more
  2. Documents Plus: $9.99 PDF Editor, Converter, File Manager and more
  3. Documents Plus: $12.49 Enjoy the advanced PDF features & secure VPN
  4. Professional PDF Editor: $49.99 Edit, convert, compress PDFs and customize UI
  5. Documents Plus: $9.99 Edit, convert, and compress PDF documents
  6. Documents Plus: $12.49 Enjoy the advanced PDF features & secure VPN
  7. Professional PDF Editor: $49.99 Edit, convert, compress PDFs and customize UI
  8. Documents Plus: $89.99 Enjoy the advanced PDF features & secure VPN
  9. Documents Plus: $89.99 Enjoy the advanced PDF features & secure VPN
  10. Professional PDF Editor: $49.99 Edit, convert, compress PDFs and customize UI