fix problems on StreamMagic [iphone]

—— Run into issues on StreamMagic ? Get help pending when official support gets back to you!

StreamMagic by Cambridge Audio

Info:

company: Audio Partnership

: https://techsupport.cambridgeaudio.com

: www.cambridgeaudio.com

Chat with our AI-based StreamMagic Support

🛠️ Common StreamMagic Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

StreamMagic frequently disconnects from devices

Fix: 1. Ensure that your iPhone and the device you are connecting to are both updated to the latest firmware. Check the settings on both devices... ⇲

Inconsistent playback and audio dropouts

Fix: 1. Check your internet connection; a weak or unstable connection can cause playback issues. Run a speed test to ensure you have sufficient b... ⇲

UI issue

Difficulties adding songs to the queue

Fix: 1. Ensure you are using the latest version of the app. Check the App Store for updates. 2. Try restarting the app. Close it completely and t... ⇲

User interface is clunky and unintuitive

Fix: 1. Familiarize yourself with the app's layout by exploring all menus and options. Sometimes, spending a little time navigating can help you... ⇲

Volume dial position not displayed in app

Fix: 1. Check if there are any settings in the app that allow you to enable or disable the display of the volume dial. 2. Restart the app to see... ⇲

Scrubber is unresponsive

Fix: 1. Restart the app to see if the scrubber becomes responsive after a refresh. 2. Check for any updates to the app that may address this issu... ⇲

System folders not hidden when browsing USB

Fix: 1. Check the app settings to see if there is an option to hide system folders. If available, enable this option. 2. Restart the app to see i... ⇲

Navigation through Qobuz is cumbersome

Fix: 1. Familiarize yourself with the navigation options available in the app. Spend some time exploring different menus and sections. 2. Check f... ⇲

StreamMagic layout does not match App Store images

Fix: 1. Check for any updates to the app that may address layout issues. Go to the App Store and see if an update is available. 2. Restart the ap... ⇲

Updates issue

No access to streaming services after updates

Fix: 1. Check if the streaming services are still supported by the app after the update. Visit the app's official website or support page for any... ⇲

Recent updates have caused loss of functionality

Fix: 1. Check the app's update notes in the App Store to see if there are known issues with the latest version. 2. If possible, revert to a previ... ⇲

Network issue

Cannot browse NAS content

Fix: 1. Ensure that your NAS device is properly configured and connected to the same network as your iPhone. Check the NAS settings to confirm th... ⇲

Bluetooth pairing issues

Fix: 1. Ensure that Bluetooth is enabled on your iPhone and the audio device. Go to Settings > Bluetooth and toggle it on. 2. Forget the device i... ⇲

StreamMagic fails to recognize connected devices

Fix: 1. Ensure that the devices are properly connected to the same network as your iPhone. Check the settings on both devices for any connectivit... ⇲

Customization issue

No option to play entire music collection with one button

Fix: 1. Check the app settings to see if there is an option to create a playlist that includes all songs. If available, create a playlist and use... ⇲

Cannot edit folder structures or file names from the app

Fix: 1. Check if the app has a file management feature that allows you to edit folder structures. If not, you may need to use a file management a... ⇲

No playlist creation support

Fix: 1. Check the app settings to see if there is an option to create playlists. If available, follow the prompts to create a new playlist. 2. Ex... ⇲

Cannot clear recently used radio stations from homepage

Fix: 1. Check the app settings to see if there is an option to clear recently used stations. If available, follow the prompts to clear the list.... ⇲

Installation issue

Requires frequent reinstallation and troubleshooting

Fix: 1. Ensure that your iPhone is updated to the latest iOS version, as compatibility issues can cause frequent problems. 2. Clear the app's cac... ⇲

Bugs issue

Recent songs play randomly instead of in order

Fix: 1. Check the playback settings in the app to ensure that shuffle mode is turned off. Look for a shuffle icon and tap it to disable it. 2. Re... ⇲