fix problems on AniLive [iphone]

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—— Run into issues on AniLive? Get help pending when official support gets back to you!

AniLive - Discover New VTubers
Info:
company: AnotherBall Pte. Ltd.
: https://anilive.notion.site/AniLive-Help-Page-fef171d7af5548088c85109f78606351
: anilive.app
Chat with our AI-based AniLive Support
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Customization issue

Inability to create custom avatars

Fix: Look for third-party applications that allow you to create custom avatars and then use them in conjunction with AniLive if the app supports... ⇲
 
Crashes issue

Crashes upon opening

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. If an update... ⇲
 
Loading issue

AniLive won't load

Fix: Check your internet connection to ensure it is stable. Try switching between Wi-Fi and mobile data to see if that resolves the loading issue... ⇲
 
Login issue

Sign-in issues

Fix: Double-check your login credentials to ensure they are correct. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

No Google sign-in option

Fix: Create a new account using your email address instead of Google sign-in. This will allow you to access the app without needing Google integr... ⇲
 
Support issue

Slow customer service response

Fix: Check the app's FAQ or help section for common issues and solutions that may address your concern without needing to wait for a response.... ⇲
 
Features issue

Limited features

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Sometimes features may be hidden or not immediately obvious.... ⇲
 
Messages issue

High spam in chats

Fix: Use any available chat moderation tools within the app to mute or block users who are spamming. This can help improve your chat experience.... ⇲
 
Privacy issue

No option to join streams anonymously

Fix: Consider using a different account that does not reveal your personal information if anonymity is important to you while joining streams.... ⇲
 
Compatibility issue

Only available on Apple devices

Fix: If you have access to an Apple device, consider using it temporarily to access AniLive until a version for other platforms is released. OR... ⇲
 
Account issue

Long account deletion process

Fix: Review the app's settings and help section for any shortcuts or direct links to expedite the account deletion process. OR If the process... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
57.3%

Bad experience
36.5%

Neutral
6.3%

~ from our NLP analysis of 96 combined software ratings.

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 Private Data AniLive collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 130 Coins: $1.99 This is coin to purchase gift items.
  2. 200 Coins: $2.99 This is coin to purchase the gift items.
  3. 600 Coins: $8.99 This is coin to purchase the gift items.
  4. 330 Coins: $4.99 This is coin to purchase the gift items.
  5. 1320 Coin: $19.99 This is coin to purchase the gift items.
  6. 2000 Coins: $29.99 This is coin to purchase the gift items.
  7. 3333 Coins: $49.99 This is coin to purchase the gift items.
  8. 6000 Coins: $89.99 This is coin to purchase the gift items.
  9. 13300 Coins: $199.99 This is coin to purchase the gift items.
  10. 33300 Coins: $499.99 This is coin to purchase the gift items.