fix problems on Synology Drive [iphone]

—— Run into issues on Synology Drive? Get help pending when official support gets back to you!

Synology Drive

Info:

company: Synology Inc.

: https://account.synology.com/support?_ga=2.248748037.307578019.1653273836-2034635784.1617099541

: www.synology.com

Chat with our AI-based Synology Drive Support

🛠️ Common Synology Drive Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Synology Drive freezes while editing documents

Fix: 1. Close the app completely by swiping it away from the app switcher. 2. Restart your iPhone to clear any temporary glitches. 3. Ensure that... ⇲

Crashes when playing videos

Fix: 1. Ensure that the video file format is supported by the Synology Drive app. 2. Clear the app cache by going to Settings > General > iPhone... ⇲

Crashes issue

Crashes when browsing photo albums

Fix: 1. Close the app and restart your iPhone to clear any temporary issues. 2. Ensure that your app is updated to the latest version. 3. Try red... ⇲

Screen issue

Synology Drive not responsive on small screens

Fix: 1. Adjust the display settings on your iPhone by going to Settings > Display & Brightness and changing the text size or display settings. 2.... ⇲

Bugs issue

Autocomplete feature inserts spaces incorrectly

Fix: 1. Check your keyboard settings by going to Settings > General > Keyboard and adjusting the settings for autocorrect and predictive text. 2.... ⇲

Syncing issue

No ability to mark files for offline use

Fix: 1. Check if the app has an option for offline access in the settings. If not, consider downloading files directly to your device for offline... ⇲

No sync progress indicator

Fix: 1. Check the app settings to see if there is an option to enable sync notifications. 2. Manually check the sync status by navigating to the... ⇲

Cannot browse synced files from iOS Files

Fix: 1. Ensure that the Synology Drive app is properly integrated with the iOS Files app by checking the app settings. 2. Restart both apps to re... ⇲

Syncing issues after updates

Fix: 1. Restart the app and your iPhone to refresh the syncing process. 2. Check the app settings to ensure that syncing is enabled and configure... ⇲

No ability to save files to shared folders after update

Fix: 1. Check the permissions for the shared folder to ensure you have write access. 2. Restart the app and try saving again to see if the issue... ⇲

UI issue

Folders won't open to show contents

Fix: 1. Restart the app and try accessing the folders again. 2. Ensure that your app is updated to the latest version. 3. Check your internet con... ⇲

Cannot clear recent files

Fix: 1. Check the app settings for an option to clear recent files or history. 2. If there is no option, try logging out and logging back in to r... ⇲

Recent files tab is confusing

Fix: 1. Familiarize yourself with the layout of the recent files tab by exploring its features. 2. Check the app settings for any options to cust... ⇲

Customization issue

Cannot disable home tab

Fix: 1. Check the app settings for customization options regarding the home tab. 2. If there is no option, consider using the app in a different... ⇲

No dark mode

Fix: 1. Check if the app has an option for dark mode in the settings. If not, consider using the iPhone's system-wide dark mode by going to Setti... ⇲

Uploads issue

No ability to request files

Fix: 1. Check if there are any updates to the app that may have added this feature. 2. As a workaround, you can share a link to a folder and ask... ⇲

Only allows sharing of single files

Fix: 1. Check the app settings for any options related to sharing multiple files. 2. As a workaround, you can create a zip file of multiple files... ⇲

Battery issue

Synology Drive consumes excessive battery

Fix: 1. Check for background app refresh settings by going to Settings > General > Background App Refresh and disable it for Synology Drive. 2. R... ⇲

Audio issue

No text-to-speech feature

Fix: 1. Check if there are any accessibility settings on your iPhone that can enable text-to-speech for the app. Go to Settings > Accessibility >... ⇲

Offline issue

No offline editing capability

Fix: 1. Download files to your device for offline editing using other apps that support editing. 2. Use the 'Save to Files' option to save import... ⇲

Compatibility issue

Unsupported file types cause issues

Fix: 1. Check the list of supported file types in the app documentation. Convert unsupported files to a compatible format using a file conversion... ⇲

Search issue

No search function in save dialog

Fix: 1. Use the file browsing feature to manually navigate to the desired folder instead of relying on search. 2. Organize files into clearly lab... ⇲

Settings issue

Editing functionality is very limited

Fix: 1. Use a dedicated document editing app for more advanced editing features and then save the files back to Synology Drive. 2. Check for any... ⇲

Background issue

Synology Drive does not run in the background

Fix: 1. Check the app settings to see if there is an option to allow background activity. 2. Ensure that your iPhone's battery settings are not r... ⇲

Network issue

Synology Drive fails to establish network connection

Fix: 1. Check your internet connection and ensure that Wi-Fi or cellular data is enabled. 2. Restart your router or switch to a different network... ⇲

Performance issue

Inconsistent performance with large folders

Fix: 1. Try breaking large folders into smaller subfolders to improve performance. 2. Ensure that your app is updated to the latest version, as u... ⇲

Backup issue

Photo backup gets hung up on large videos

Fix: 1. Try backing up photos and videos in smaller batches to avoid the app hanging. 2. Ensure that your app is updated to the latest version, a... ⇲