fix problems on Status [iphone]

—— Run into issues on Status? Get help pending when official support gets back to you!

Status: Ethereum Crypto Wallet

Info:

company: Status Research & Development GmbH

: https://status.app/help

: status.app

Chat with our AI-based Status Support

🛠️ Common Status Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Status updates are slow

Fix: Check your internet connection to ensure it is stable and fast. A slow connection can delay app updates. You can also try restarting your de... ⇲

Status freezes after update

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲

Bugs issue

login bugs

Fix: Ensure that you are entering the correct credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it. Ma... ⇲

Face ID doesn't work consistently

Fix: Go to Settings > Face ID & Passcode and ensure that Face ID is set up correctly for the app. You can also try resetting Face ID by tapping '... ⇲

Notifications issue

messages not displaying notifications

Fix: Check your notification settings for the app. Go to Settings > Notifications > [App Name] and ensure that 'Allow Notifications' is enabled.... ⇲

Audio issue

voice notes don't play on iOS

Fix: Ensure that your device's volume is turned up and not muted. Check the volume settings by using the physical volume buttons on the side of y... ⇲

Account issue

account locking issues

Fix: If your account is locked, try resetting your password using the 'Forgot Password' feature. This can often unlock your account if it was loc... ⇲

Payments issue

high transaction fees

Fix: Check the current gas prices on Ethereum transaction fee trackers like Gas Station. If fees are high, consider waiting for a less busy time... ⇲

requires payment for username

Fix: If you are not willing to pay for a username, consider using a generic username that does not require payment. This can still allow you to u... ⇲

cannot send/receive funds

Fix: Check your internet connection to ensure it is stable. If you are connected to Wi-Fi, try switching to mobile data or vice versa. Also, ensu... ⇲

Messages issue

bot messages cluttering chats

Fix: You can mute or block specific chat threads that are cluttered with bot messages. Tap and hold on the chat, then select 'Mute' or 'Block' to... ⇲

Crashes issue

Status never opens

Fix: Force close the app and try reopening it. If it still does not open, restart your iPhone to clear any temporary glitches that may be affecti... ⇲

Support issue

no customer service support

Fix: Check the app's FAQ or help section for common issues and solutions. Many apps provide self-help resources that can assist you without needi... ⇲

Uploads issue

inability to share PDFs

Fix: If the app does not support PDF sharing, consider using alternative methods such as emailing the PDF to yourself or using a cloud storage se... ⇲

Loading issue

loading issues with conversations

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. Restarting your devi... ⇲