fix problems on SmartPoint Connect [iphone]

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—— Run into issues on SmartPoint Connect? Get help pending when official support gets back to you!

SmartPoint Connect
Info:
company: Marc Liniado
: https://www.brookstone.com
: www.brookstone.com
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Network issue

Inconsistent connectivity

Fix: 1. Check Wi-Fi connection: Ensure your iPhone is connected to a stable Wi-Fi network. Restart your router if necessary. 2. Move closer to t... ⇲

Frequent disconnections

Fix: 1. Check your internet connection: Ensure your Wi-Fi is stable and has a strong signal. 2. Forget and reconnect to Wi-Fi: Go to Settings >... ⇲
 
Notifications issue

Notifications only in-app

Fix: 1. Check app settings: Open SmartPoint Connect and navigate to settings to see if there is an option to enable push notifications. 2. Enabl... ⇲

No push notifications

Fix: 1. Enable notifications in iPhone settings: Go to Settings > Notifications > SmartPoint Connect and ensure 'Allow Notifications' is turned o... ⇲
 
Video issue

Lag in video streaming

Fix: 1. Check internet speed: Use a speed test app to ensure your internet connection is fast enough for streaming. 2. Lower video quality: If t... ⇲
 
Audio issue

Poor audio capture

Fix: 1. Check microphone settings: Ensure that SmartPoint Connect has permission to access your microphone. Go to Settings > Privacy > Microphone... ⇲
 
Ads issue

Intrusive ads

Fix: 1. Upgrade to premium: If available, consider upgrading to a premium version of SmartPoint Connect that may offer an ad-free experience. 2.... ⇲
 
Updates issue

Requires constant updates

Fix: 1. Enable automatic updates: Go to Settings > App Store and toggle on 'App Updates' to ensure SmartPoint Connect updates automatically. 2.... ⇲

SmartPoint Connect fails after updates

Fix: 1. Restart your device: A simple restart can often resolve issues that occur after an update. 2. Clear app cache: Go to Settings > General... ⇲
 
Compatibility issue

Limited compatibility with devices

Fix: 1. Check compatibility list: Visit the SmartPoint Connect website to see a list of compatible devices and ensure your device is supported.... ⇲
 
Slow issue

Slow response time

Fix: 1. Close background apps: Double-tap the home button and swipe up on apps to close them, freeing up resources for SmartPoint Connect. 2. Re... ⇲
 
Camera issue

Motion detection issues

Fix: 1. Check settings: Ensure that motion detection is enabled in the app settings. 2. Adjust sensitivity: If the app allows, adjust the motion... ⇲

SmartPoint Connect fails to detect motion

Fix: 1. Restart the app: Close and reopen SmartPoint Connect to refresh its functionality. 2. Check camera settings: Ensure that the camera bein... ⇲
 
Payments issue

Requires subscription for full features

Fix: 1. Explore free features: Familiarize yourself with the free features available in the app to maximize its use without a subscription. 2. L... ⇲
 
Freezing issue

SmartPoint Connect stuck in preview mode

Fix: 1. Restart the app: Close SmartPoint Connect completely and reopen it to see if it resolves the issue. 2. Check for updates: Ensure you are... ⇲
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 what users are saying
Good experience
94.0%

Neutral
3.8%

Bad experience
2.2%

~ from our NLP analysis of 3,836 combined software ratings.

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 Private Data SmartPoint Connect collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics