fix problems on ASUS WebStorage [iphone]

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—— Run into issues on ASUS WebStorage? Get help pending when official support gets back to you!

ASUS WebStorage
Info:
company: ASUS Cloud Corporation
: https://service.asuswebstorage.com/
: personal.asuswebstorage.com
Chat with our AI-based ASUS WebStorage Support
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Syncing issue

Inability to sync in the background

Fix: 1. Enable Background App Refresh: Go to Settings > General > Background App Refresh and ensure it is enabled for ASUS WebStorage. This allow... ⇲
 
Video issue

Cannot play video files on iPhone

Fix: 1. Check File Format: Ensure the video file format is supported by iOS. Common formats include MP4, MOV, and M4V. If the format is unsupport... ⇲
 
Customization issue

No option to sort files

Fix: 1. Use Search Function: While waiting for a sorting feature, use the search bar within the app to quickly find specific files by name or typ... ⇲
 
Compatibility issue

Limited file sharing flexibility on iOS

Fix: 1. Use Share Sheet: When viewing a file, tap the share icon and explore the options available in the share sheet. You may find alternative w... ⇲

No iPad version available

Fix: 1. Use iPhone App on iPad: You can download the iPhone version of the app on your iPad. It will run in compatibility mode, although it may n... ⇲

No integration with other apps

Fix: 1. Use File Sharing: Manually export files from ASUS WebStorage to other apps that support file sharing, such as email or cloud storage serv... ⇲
 
Login issue

ASUS WebStorage does not recognize login credentials

Fix: 1. Reset Password: If you are having trouble logging in, try resetting your password through the app or the ASUS WebStorage website. Follow... ⇲
 
Uploads issue

No progress status during uploads

Fix: 1. Monitor Uploads Manually: Keep track of the files you are uploading and check back periodically to see if they have completed. This can h... ⇲

Inconsistent file uploads

Fix: 1. Check File Size Limits: Ensure that the files you are trying to upload do not exceed any size limits set by the app. If they do, consider... ⇲
 
Backup issue

Automatic backup fails when app is inactive

Fix: 1. Enable Background App Refresh: Ensure Background App Refresh is enabled for ASUS WebStorage in your iPhone settings to allow the app to p... ⇲
 
UI issue

Photo thumbnails are too small

Fix: 1. Zoom In: Use pinch-to-zoom gestures on the thumbnails to get a closer view of the photos, which can help you identify them better. OR... ⇲
 
Crashes issue

ASUS WebStorage freezes or crashes during use

Fix: 1. Close Background Apps: Double-click the home button (or swipe up from the bottom on newer iPhones) and close any unnecessary apps running... ⇲
 
Security issue

Lacks backup security options

Fix: 1. Use Device Security: Ensure your iPhone has a strong passcode and enable Face ID or Touch ID for added security when accessing the app.... ⇲
 
Privacy issue

Files stored in Chinese without user notification

Fix: 1. Change Language Settings: Check the app's settings for a language option and switch it to your preferred language if available. OR 2.... ⇲
 
Network issue

Cannot access cloud from iPhone

Fix: 1. Check Internet Connection: Ensure your iPhone is connected to the internet, either through Wi-Fi or cellular data, as a lack of connectio... ⇲

ASUS WebStorage fails to connect to server

Fix: 1. Check Server Status: Sometimes, the server may be down. Check online for any announcements regarding server maintenance or outages. OR... ⇲
 
Support issue

Limited customer support

Fix: 1. Utilize Online Resources: Check the ASUS WebStorage website for FAQs, user guides, and troubleshooting tips that can help you resolve iss... ⇲
 
Storage issue

ASUS WebStorage size is excessively large for functionality

Fix: 1. Clear Unused Data: Go to the app settings and clear any cached data or unused files to free up space and reduce the app's footprint. OR... ⇲
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 what users are saying
Bad experience
45.5%

Good experience
45.5%

Neutral
9.1%

~ from our NLP analysis of 22 combined software ratings.

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 Private Data ASUS WebStorage collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. WebStorage 1TB For 1 Month: $3.49 Data sync-up, back up, uploading.
  2. WebStorage 1TB For 1 Year: $33.99 Data sync-up, back up, uploading.
  3. WebStorage 200G For 1 Month: $2.49 Data sync-up, back up, uploading.
  4. WebStorage 2TB For 1 Month: $6.99 Data sync-up, back up, uploading.
  5. WebStorage 200G For 1 Year: $21.99 Data sync-up, back up, uploading.
  6. WebStorage 2TB For 1 Year: $67.99 Data sync-up, back up, uploading.
  7. Webstorage 50GB: $49.99 Often saved documents, photos, and MP3 Synchronization needed for small files between notebook, mobile phone, and tablet Like to share files with friends and family