fix problems on Stock Plan [iphone]

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—— Run into issues on Stock Plan? Get help pending when official support gets back to you!

Stock Plan
Info:
company: Morgan Stanley
: https://www.morganstanley.com/atwork/support/contact-us-stockplan
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Login issue

Login issues with Touch ID and manual entry

Fix: First, ensure that Touch ID is enabled for the Stock Plan app. Go to your iPhone's Settings, select 'Touch ID & Passcode', and make sure tha... ⇲

Inconsistent error messages when logging in

Fix: To troubleshoot inconsistent error messages, ensure that you are using the correct login credentials. If you are unsure, reset your password... ⇲

User is stuck in a login loop between app and web

Fix: To resolve a login loop, clear the app's cache and cookies. Go to your iPhone's Settings, find the Stock Plan app, and look for options to c... ⇲
 
Freezing issue

Stock Plan freezes during two-factor authentication

Fix: If the app freezes during two-factor authentication, try restarting your iPhone. This can help clear any temporary glitches. After restartin... ⇲
 
Payments issue

Limited functionality for transactions in the app

Fix: If you find the app's transaction functionality limited, check the app's help section or user guide for any features you may not be aware of... ⇲
 
Slow issue

Stock Plan takes too long to log in

Fix: To improve login speed, ensure that your iPhone has sufficient storage space. Go to Settings > General > iPhone Storage and check if you nee... ⇲
 
Notifications issue

No alerts or notifications for transactions

Fix: To enable alerts and notifications, go to your iPhone's Settings, scroll down to the Stock Plan app, and ensure that notifications are allow... ⇲
 
Updates issue

Stock Plan version issues despite having the latest version

Fix: If you are experiencing issues with the app version, try deleting the app and reinstalling it from the App Store. This can help resolve any... ⇲

Stock Plan lacks essential features compared to previous versions

Fix: If you notice missing features, check the app's update notes in the App Store to see if those features have been moved or replaced. Sometime... ⇲

No option to edit contact information directly in the app

Fix: Currently, if the app does not allow editing contact information, you will need to log in to the web version to make these changes. Navigate... ⇲
 
Account issue

Unable to access current employer account

Fix: If you cannot access your current employer account, verify that you are using the correct login credentials. If you have recently changed em... ⇲
 
Installation issue

Stock Plan is unresponsive after multiple reinstall attempts

Fix: If the app remains unresponsive, ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and in... ⇲
 
Support issue

Poor customer service experience related to app issues

Fix: If you are experiencing poor customer service, consider checking online forums or community groups for user-shared solutions. Often, other u... ⇲
 
UI issue

Stock Plan does not display number of stocks owned

Fix: If the app does not show the number of stocks owned, check the app's settings to ensure that this feature is enabled. Sometimes, display opt... ⇲
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 what users are saying
Good experience
88.8%

Bad experience
8.2%

Neutral
3.0%

~ from our NLP analysis of 7,721 combined software ratings.

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 Private Data Stock Plan collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics