—— Run into issues on CEFCO Rewards? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
Fix: Check if your phone number is entered correctly in the app. Go to the settings or account section of the app and verify your phone number. I... ⇲
Fix: Check if the points are being added for eligible purchases. Review the terms and conditions of the rewards program to ensure your purchase q... ⇲
Fix: Before making a purchase, ensure that you have selected the rewards option in the app. Double-check that the rewards are still valid and hav... ⇲
Fix: Consider using the app to place orders ahead of time if that feature is available. This can help you avoid long lines by allowing you to pic... ⇲
Fix: If the app is redirecting you to the website, check for any app updates in the App Store. Sometimes, bugs in older versions can cause this i... ⇲
Fix: If your phone number is inactive, check with your mobile service provider to ensure that your number is active and able to receive messages.... ⇲
Fix: Check your Wi-Fi or cellular data connection. Make sure you are connected to the internet. You can do this by opening a web browser and tryi... ⇲
Fix: If you encounter an employee who is not familiar with the rewards program, politely ask them to check with a manager or another employee who... ⇲
Fix: If you are waiting for a response, check the app for any FAQs or help sections that may address your issue. This can sometimes provide quick... ⇲
Fix: Try closing the app completely and reopening it. On an iPhone, you can do this by swiping up from the bottom of the screen and swiping the a... ⇲
Fix: If you are receiving spam calls, consider using your phone's built-in features to block unknown numbers. Go to Settings > Phone > Silence Un... ⇲