fix problems on Qfile Pro [iphone]

—— Run into issues on Qfile Pro? Get help pending when official support gets back to you!

Qfile Pro

Info:

company: QNAP Systems, Inc.

: http://forum.qnap.com

: www.qnap.com

Chat with our AI-based Qfile Pro Support

🛠️ Common Qfile Pro Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Bright orange borders in dark mode

Fix: Unfortunately, there is no direct way to change the color of the borders in dark mode within Qfile Pro. However, you can try switching to li... ⇲

Hard to read white text on bright background

Fix: You can adjust the display settings on your iPhone to reduce the brightness or enable 'Night Shift' which may help with readability. Go to S... ⇲

UI issue

Menu not at the bottom

Fix: If the menu layout is inconvenient, you can try to familiarize yourself with the app's navigation. Often, apps have a learning curve, and un... ⇲

Uploads issue

Auto upload feature not working on iPhone 14

Fix: First, ensure that the auto-upload feature is enabled in the app settings. Open Qfile Pro, go to Settings > Auto Upload, and make sure it is... ⇲

Background upload only works when app is open

Fix: Check the app settings to see if there is an option to enable background uploads. If not, you may need to keep the app open while uploads ar... ⇲

Downloads issue

Temporary downloads not deleted

Fix: To manually delete temporary downloads, open Qfile Pro and navigate to the Downloads section. Look for any files that are marked as temporar... ⇲

Missing History from Downloads

Fix: If your download history is missing, check if there is a specific section in the app for download history. Sometimes, it may be located unde... ⇲

Cannot save PDF from iOS Safari

Fix: To save a PDF from Safari to Qfile Pro, tap the 'Share' icon in Safari while viewing the PDF, then select 'Save to Files'. Choose Qfile Pro... ⇲

Qfile Pro logs out when minimized

Fix: This issue may be related to the app's session management. Check if there are any settings within Qfile Pro that control session timeouts or... ⇲

Missing fingerprint login feature

Fix: If the fingerprint login feature is missing, check the app settings to see if there is an option to enable biometric authentication. If it i... ⇲

Storage issue

Files stored in 'other data' instead of cache

Fix: To manage storage, you can try clearing the app's cache. Go to Settings > General > iPhone Storage, find Qfile Pro, and see if there is an o... ⇲

Compatibility issue

Qfile Pro does not integrate with iOS

Fix: Check if there are any integration settings within Qfile Pro that allow you to connect with iOS features. Look for options related to sharin... ⇲

Lacks support for DNG photo file formats

Fix: If you need to work with DNG files, consider converting them to a supported format using a third-party app before uploading them to Qfile Pr... ⇲

Incompatible firmware error after update

Fix: If you encounter an incompatible firmware error, try restarting your iPhone to see if that resolves the issue. Sometimes, a restart can clea... ⇲

Slow issue

Slow performance from logging in to browsing files

Fix: To improve performance, ensure that your app is updated to the latest version. Go to the App Store, search for Qfile Pro, and check for upda... ⇲

Permissions issue

Requires location access despite WiFi upload setting

Fix: You can try adjusting the location settings for Qfile Pro. Go to Settings > Privacy > Location Services, find Qfile Pro, and set it to 'Whil... ⇲

Network issue

Qfile Pro does not work on cellular data

Fix: Check your iPhone's cellular data settings. Go to Settings > Cellular and ensure that Qfile Pro is allowed to use cellular data. Toggle the... ⇲

Qfile Pro fails to discover NAS on network

Fix: Ensure that your iPhone and NAS are connected to the same Wi-Fi network. If they are, try restarting both devices to refresh the network con... ⇲