fix problems on GNC LiveWell [iphone]

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—— Run into issues on GNC LiveWell? Get help pending when official support gets back to you!

GNC LiveWell
Info:
company: GNC
: http://gnc.com/helpdesk/index.jsp?stillHaveQuestion=yes&subdisplay=contact&display=store
: www.gnc.com
Chat with our AI-based GNC LiveWell Support
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Bugs issue

Rewards system malfunctions

Fix: 1. Check Account Status: Ensure your account is active and that you are logged in. Sometimes, rewards may not show if you are not logged in... ⇲

Inconsistent order processing

Fix: 1. Check Payment Method: Ensure your payment method is valid and has sufficient funds. Update your payment information in the app settings i... ⇲

Missing product information

Fix: 1. Check for Updates: Ensure the app is updated, as missing information may be a bug that has been fixed in a newer version. 2. Refresh the... ⇲

Poor shipment tracking

Fix: 1. Check Order Status: Go to your order history in the app to see if there are updates on shipment tracking. 2. Refresh the App: Close and r... ⇲

Duplicate items in cart

Fix: 1. Manually Remove Duplicates: Go to your cart and manually remove any duplicate items by tapping the 'Remove' button next to them. 2. Clear... ⇲

Error messages without resolution

Fix: 1. Restart the App: Close the app completely and reopen it to see if the error persists. 2. Clear App Cache: Offload the app to clear cache,... ⇲

Inaccurate points balance

Fix: 1. Refresh the App: Close and reopen the app to refresh your points balance. 2. Check Account Status: Ensure you are logged into the correct... ⇲
 
Slow issue

Slow loading times

Fix: 1. Clear App Cache: Offload the app to clear cache and free up space, which can improve loading times. 2. Close Background Apps: Double-tap... ⇲
 
Search issue

Limited product search and filtering

Fix: 1. Use Specific Keywords: When searching for products, use specific keywords or product names to improve search results. 2. Update the App:... ⇲
 
Login issue

GNC LiveWell does not remember login

Fix: 1. Enable 'Remember Me': Ensure that the 'Remember Me' option is checked when logging in to save your credentials. 2. Update the App: Make s... ⇲

Frequent logouts

Fix: 1. Update the App: Ensure you have the latest version of the app, as updates may fix issues with frequent logouts. 2. Check Internet Connect... ⇲
 
Glitches issue

Glitches during checkout

Fix: 1. Clear App Cache: Offload the app to clear cache, which can help resolve glitches during checkout. 2. Check Payment Method: Ensure your pa... ⇲
 
UI issue

Inability to view nutrition labels

Fix: 1. Update the App: Ensure you have the latest version of the app, as updates may fix issues with viewing nutrition labels. 2. Refresh the Ap... ⇲

Inability to select shipping options

Fix: 1. Check Payment Method: Ensure your payment method is valid, as some shipping options may not be available if there are issues with payment... ⇲
 
Settings issue

No Face ID feature

Fix: 1. Enable Face ID: Go to iPhone Settings > Face ID & Passcode and ensure Face ID is set up. Then, check if the app has an option to enable F... ⇲
 
Support issue

Unresponsive customer service

Fix: 1. Use In-App Support: Check if the app has a support or help section where you can submit inquiries or issues directly. 2. Check FAQs: Look... ⇲
 
Notifications issue

Broken notifications section

Fix: 1. Check Notification Settings: Go to iPhone Settings > Notifications > GNC LiveWell and ensure notifications are enabled. 2. Update the App... ⇲
 
Customization issue

Limited pro member options

Fix: 1. Check Membership Status: Ensure your pro membership is active and that you are logged in to the correct account. 2. Update the App: Make... ⇲
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 what users are saying
Good experience
86.8%

Bad experience
8.6%

Neutral
4.6%

~ from our NLP analysis of 9,960 combined software ratings.

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 Private Data GNC LiveWell collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location