fix problems on Île-de-France Mobilités [iphone]

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—— Run into issues on Île-de-France Mobilités? Get help pending when official support gets back to you!

Île-de-France Mobilités
Info:
company: Ile de France Mobilites
: http://www.vianavigo.com/
Chat with our AI-based Île-de-France Mobilités Support
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Payments issue

Inability to purchase certain tickets

Fix: 1. Verify ticket availability: Check if the tickets you are trying to purchase are available for your selected date and time. 2. Update the... ⇲

Payment failures during checkout

Fix: 1. Check your payment details: Ensure that your credit card information is entered correctly, including the expiration date and CVV. 2. Ensu... ⇲

Error messages when buying tickets

Fix: 1. Note the error message: Take a screenshot of the error message for reference. 2. Restart the app: Close the app completely and reopen it... ⇲

No refund for incorrect ticket purchases

Fix: 1. Review the refund policy: Check the app or website for the refund policy regarding incorrect purchases. 2. Document your purchase: Keep r... ⇲
 
Customization issue

Limited ticket options available

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as new ticket options may be added in updates. 2. Explore different r... ⇲

Auto-filtering of ticket options

Fix: 1. Manually adjust filters: Look for filter settings within the app and adjust them to see all available ticket options. 2. Clear app cache:... ⇲
 
Account issue

Account creation fails

Fix: 1. Check your internet connection: Ensure you have a stable internet connection during the account creation process. 2. Verify your informat... ⇲
 
Support issue

No customer support in English

Fix: 1. Use translation tools: Utilize translation apps or services to communicate your issues in French. 2. Check the app for FAQs: Look for a h... ⇲

No clear instructions for ticket purchases

Fix: 1. Look for a help section: Check if the app has a help or tutorial section that provides guidance on ticket purchases. 2. Use online resour... ⇲
 
Crashes issue

Île-de-France Mobilités crashes after payment

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. 2. Clear app cache: Go to your iPhone settings, fin... ⇲
 
Bugs issue

Inaccurate ticket validity period

Fix: 1. Double-check ticket details: Review the ticket information carefully before purchase to ensure you understand the validity period. 2. Con... ⇲
 
UI issue

Navigation issues within the app

Fix: 1. Familiarize yourself with the app layout: Spend some time exploring the app to understand its navigation. 2. Restart the app: Close and r... ⇲
 
Loading issue

Inability to load tickets onto card

Fix: 1. Ensure your card is compatible: Check if your card is supported by the app for loading tickets. 2. Restart the app: Close and reopen the... ⇲
 
Network issue

Service temporarily unavailable errors

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. 2. Restart the app: Close and reopen the app to refresh the... ⇲
 
Security issue

Difficulties with password security algorithm

Fix: 1. Follow password guidelines: Ensure your password meets the app's security requirements (e.g., length, special characters). 2. Use a passw... ⇲
 
Syncing issue

No transfer from physical to digital card

Fix: 1. Check compatibility: Ensure that your physical card is eligible for transfer to a digital format. 2. Restart the app: Close and reopen th... ⇲
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 what users are saying
Good experience
94.7%

Bad experience
4.0%

Neutral
1.3%

~ from our NLP analysis of 1,436 combined software ratings.

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 Private Data Île-de-France Mobilités collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics