fix problems on Plex [iphone]

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—— Run into issues on Plex? Get help pending when official support gets back to you!

Plex: Watch Live TV and Movies
Info:
company: Plex Inc.
: https://support.plex.tv
: plex.tv
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Network issue

iOS app struggles to connect to local server

Fix: 1. Ensure that your iPhone and the Plex Media Server are on the same Wi-Fi network. 2. Restart your Plex Media Server and your iPhone. 3. Op... ⇲
 
Offline issue

offline mode fails to access local content

Fix: 1. Ensure that the content you want to access offline has been downloaded properly. Go to the 'Downloads' section in the Plex app to verify.... ⇲

offline browsing shows network content

Fix: 1. Ensure that you have downloaded the content you want to access offline. 2. Check the app settings to ensure offline browsing is enabled.... ⇲
 
UI issue

guide does not jump to current date and time

Fix: 1. Open the Plex app and navigate to the Live TV section. 2. Manually scroll to the current date and time. 3. If the guide does not update,... ⇲

navigation issues with side menu

Fix: 1. Try restarting the Plex app to see if the navigation issue resolves itself. 2. If the side menu is unresponsive, swipe down to refresh th... ⇲
 
Audio issue

playback issues with multiple songs playing at once

Fix: 1. Close the Plex app completely and restart it. 2. Check your playlist settings to ensure that 'Shuffle' or 'Repeat' is not causing multipl... ⇲

repeated tracks do not function properly

Fix: 1. Check your playlist settings to ensure that 'Repeat' is set correctly. 2. Restart the app and try playing the playlist again. OR 1. If... ⇲

poor AirPods connectivity

Fix: 1. Ensure that your AirPods are fully charged and connected to your iPhone. 2. Restart your iPhone and reconnect your AirPods. OR 1. If t... ⇲
 
Crashes issue

crashes upon launch

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Check for updates in the App Store and install any available updates for the Plex a... ⇲

frequent crashes when multitasking

Fix: 1. Close other apps running in the background to free up memory. 2. Restart your iPhone to clear any temporary issues. OR 1. Check for up... ⇲
 
Downloads issue

sync feature replaced with download

Fix: 1. Check the app settings to see if there is an option to enable syncing. 2. If the sync feature is not available, use the download option t... ⇲

download files deleted unexpectedly

Fix: 1. Check the 'Downloads' section in the Plex app to see if the files are still listed. 2. If they are missing, you may need to re-download t... ⇲
 
Updates issue

offline content deleted after update

Fix: 1. After an update, check the 'Downloads' section in the Plex app to see if the content is still listed. 2. If it is missing, you may need t... ⇲

no button to update library

Fix: 1. Go to the settings in the Plex app and look for an option to refresh or update the library. 2. If there is no option, try restarting the... ⇲
 
Customization issue

poor photo library organization

Fix: 1. In the Plex app, go to the photo library section and manually organize your photos into albums. 2. Use tags or categories to help with or... ⇲

sorting preferences do not stick between online and offline

Fix: 1. Check the app settings to see if there is an option to save sorting preferences. 2. Restart the app and check if the preferences are reta... ⇲
 
Video issue

low resolution playback despite fast WiFi

Fix: 1. Check the playback quality settings in the Plex app and ensure it is set to a higher resolution. 2. Restart the app and try playing the c... ⇲
 
Loading issue

show titles fail to load

Fix: 1. Restart the Plex app and check if the titles load correctly. 2. Ensure that your internet connection is stable. OR 1. If the problem c... ⇲
 
Syncing issue

slow sync function for photo libraries

Fix: 1. Ensure that your Wi-Fi connection is stable and fast. 2. Try syncing smaller batches of photos instead of the entire library at once. O... ⇲
 
Glitches issue

playback controller glitches in landscape mode

Fix: 1. Restart the Plex app and try playing content in landscape mode again. 2. Check for updates in the App Store and install any available upd... ⇲
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 what users are saying
Good experience
92.3%

Bad experience
5.0%

Neutral
2.7%

~ from our NLP analysis of 126,127 combined software ratings.

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 Private Data Plex collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Plex Pass: $4.99 Monthly Plex Pass
  2. iOS App Activation (enable streaming playback on iOS devices): $4.99 Remove media playback restrictions when using the iOS app.
  3. Yearly Plex Pass: $39.99 Yearly Plex Pass
  4. Lifetime Plex Pass: $149.99 Lifetime Plex Pass