fix problems on OsiriX HD [iphone]

—— Run into issues on OsiriX HD? Get help pending when official support gets back to you!

OsiriX HD

Info:

company: Pixmeo SARL

: https://www.osirix-viewer.com/

: www.osirix-viewer.com

Chat with our AI-based OsiriX HD Support

🛠️ Common OsiriX HD Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

OsiriX HD crashes frequently

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available update... ⇲

Non-intuitive user interface

Fix: 1. Familiarize yourself with the app by reviewing the user manual or help section within the app. This can provide insights into navigating... ⇲

Features issue

Limited features compared to competitors

Fix: 1. Identify the specific features you need that are missing and look for alternative apps that offer those functionalities. Research apps th... ⇲

Payments issue

High subscription cost for casual users

Fix: 1. Evaluate your usage needs and consider whether a monthly subscription is necessary. If you only need the app occasionally, look for a pay... ⇲

No restore purchase option

Fix: 1. Keep a record of your purchase receipt or confirmation email, as this can help in tracking your subscription. 2. Check the app settings... ⇲

Uploads issue

Inability to import DICOM zip files

Fix: 1. Ensure that the DICOM zip files are not corrupted. Try opening them on a different DICOM viewer to confirm they are functional. 2. Use a... ⇲

UI issue

Scrolling feature can become locked

Fix: 1. Restart the app to reset any temporary glitches. Close the app completely and reopen it. 2. Check for any updates to the app that may ad... ⇲

Difficult to navigate viewer controls

Fix: 1. Spend time practicing with the viewer controls in a low-pressure environment. Familiarize yourself with each control's function. 2. Look... ⇲

Updates issue

Wiped database after update

Fix: 1. Regularly back up your data to iCloud or another storage solution to prevent loss during updates. Go to Settings > [your name] > iCloud >... ⇲

Image display issues after iOS updates

Fix: 1. After an iOS update, restart your device to refresh the system and app functionalities. 2. Clear the app cache if possible. Go to Settin... ⇲

Syncing issue

Images out of order when transferred

Fix: 1. Check the naming conventions of the files before transferring. Ensure they are named in a way that reflects the desired order (e.g., usin... ⇲

Customization issue

Lack of customizable DICOM fields

Fix: 1. Use the default fields provided and ensure they are filled out correctly. This can help in managing your DICOM files effectively. 2. Exp... ⇲

Absence of 'flip image' option

Fix: 1. Use a third-party image editing app to flip images before importing them into OsiriX HD. Many free apps are available that can perform th... ⇲