fix problems on IDV [iphone]

—— Run into issues on IDV? Get help pending when official support gets back to you!

IDV - IMAIOS DICOM Viewer

Info:

company: IMAIOS

: https://www.imaios.com/en/Assistance/IMAIOS-FAQ

: www.imaios.com

Chat with our AI-based IDV Support

🛠️ Common IDV Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

IDV crashes when opening zip files

Fix: Ensure that the zip file is not corrupted. Try opening the zip file on a computer to verify its integrity. If it opens successfully, re-uplo... ⇲

Files not supported: JPEG 2000 Lossless

Fix: Convert the JPEG 2000 Lossless files to a supported format such as JPEG or PNG using a file conversion tool on your computer before transfer... ⇲

Updates issue

Cross-references disappear after update

Fix: After an update, check the app settings to see if there is an option to restore or re-enable cross-references. Sometimes updates reset prefe... ⇲

Loading issue

Importing DICOMs gets stuck on loading screen

Fix: Restart the app and try importing the DICOM files again. If the issue persists, restart your iPhone to clear any temporary glitches. OR C... ⇲

Customization issue

Measurement is in pixels

Fix: Look for a settings option within the app that allows you to change measurement units. If available, switch from pixels to a preferred unit... ⇲

Freezing issue

IDV freezes when trying to view imported files

Fix: Clear the app's cache if the option is available in the settings. This can help resolve freezing issues caused by overloaded data. OR Try... ⇲

Features issue

No volume render option

Fix: Check the app's settings or features list to confirm if volume rendering is supported. If not, consider using a different DICOM viewer that... ⇲

UI issue

Studies page data gets truncated

Fix: Try adjusting the display settings or zoom level on the studies page to see if more data becomes visible. Sometimes, display settings can af... ⇲

Support issue

No FAQ or support for issues

Fix: Check the app's official website or user forums for any available documentation or community support that may address common issues. OR C... ⇲

Bugs issue

IDV retains old data after reinstall

Fix: Before reinstalling, ensure you manually delete the app and all associated data from your iPhone. Go to Settings > General > iPhone Storage,... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.1%

Bad experience

6.1%

Neutral

0.8%

~ from our NLP analysis of 495 combined software ratings.

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Private Data IDV collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Identifiers
- Usage Data
- Diagnostics