fix problems on Unitron Remote Plus [iphone]

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—— Run into issues on Unitron Remote Plus? Get help pending when official support gets back to you!

Unitron Remote Plus
Info:
company: Sonova AG
: https://www.unitron.com/global/en_us/help-and-support.html?tabItem=consumers
: www.unitron.com
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Slow issue

Slow reconnection process

Fix: 1. Ensure that your hearing devices are fully charged. Low battery levels can affect connectivity. 2. Clear the app's cache by going to you... ⇲
 
Audio issue

Tinnitus volume control not accessible in automatic mode

Fix: 1. Switch to manual mode temporarily to access the tinnitus volume control. Open the app, navigate to settings, and select manual mode. Adju... ⇲

Audio quality issues during streaming

Fix: 1. Check your internet connection to ensure it is stable. A weak connection can affect audio quality. 2. Close any background apps that may... ⇲

No sound lock setting for manual adjustments

Fix: 1. Check the app settings for any options related to sound lock or manual adjustments. If available, enable it. 2. If the feature is not pr... ⇲

Volume changes unexpectedly during use

Fix: 1. Check if there are any automatic volume adjustment settings enabled in the app. If so, consider disabling them. 2. Ensure that the heari... ⇲
 
Network issue

Inconsistent Bluetooth connection

Fix: 1. Ensure that there are no other Bluetooth devices connected that may interfere with the connection. Disconnect any unnecessary devices. 2... ⇲

Unitron Remote Plus fails to connect to both devices

Fix: 1. Ensure both hearing devices are turned on and in pairing mode. Check the user manual for specific instructions on how to enter pairing mo... ⇲

Bluetooth drops when phone is in pocket

Fix: 1. Check if your phone case is interfering with the Bluetooth signal. If possible, remove the case and test the connection. 2. Ensure that... ⇲

Inability to control multiple devices seamlessly

Fix: 1. Ensure that both devices are properly paired and connected to the app. Go to the Bluetooth settings and check the connection status. 2.... ⇲
 
Settings issue

Volume settings revert after closing app

Fix: 1. Check if there is an option in the app settings to save volume preferences. If available, enable this option. 2. After adjusting the vol... ⇲

Unitron Remote Plus does not maintain user settings

Fix: 1. Ensure you are saving your settings before exiting the app. Look for a save or apply button after making changes. 2. Check for any app u... ⇲
 
UI issue

User interface is inefficient

Fix: 1. Familiarize yourself with the app layout by exploring all menus and options. This can help you navigate more efficiently. 2. Look for an... ⇲

Difficulty switching user modes

Fix: 1. Familiarize yourself with the user mode settings in the app. Look for a dedicated section for user modes and ensure you are following the... ⇲
 
Support issue

Inability to contact support easily

Fix: 1. Look for a help or support section within the app that may provide FAQs or troubleshooting tips. 2. Check the app's official website for... ⇲
 
Freezing issue

Unitron Remote Plus freezes or goes blank

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app. 2. Restart your... ⇲
 
Customization issue

No widget or dark mode available

Fix: 1. Check the app settings for any options related to themes or display settings. If dark mode is available, enable it. 2. If a widget is no... ⇲
 
Updates issue

Unitron Remote Plus fails to pair after software updates

Fix: 1. After a software update, restart your iPhone to refresh the system and clear any temporary issues. 2. Try forgetting the hearing devices... ⇲
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 what users are saying
Good experience
84.3%

Bad experience
9.1%

Neutral
6.6%

~ from our NLP analysis of 2,244 combined software ratings.

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 Private Data Unitron Remote Plus collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics