fix problems on Meta Horizon [iphone]

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—— Run into issues on Meta Horizon? Get help pending when official support gets back to you!

Meta Horizon
Info:
company: Meta Platforms, Inc.
: https://www.meta.com/help/quest/
: www.meta.com
Chat with our AI-based Meta Horizon Support
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UI issue

Full screen mode traps user with no exit option

Fix: 1. Try tapping the screen to see if any exit options appear. 2. If that doesn't work, swipe down from the top of the screen to access the co... ⇲

Meta Horizon interface is poorly designed

Fix: 1. Familiarize yourself with the app's layout and features to improve navigation. 2. Look for any tutorials or guides that may help you unde... ⇲
 
Account issue

Games purchased by one user not available to another user

Fix: 1. Ensure that both users are logged into the same account on the Meta Horizon app. 2. Check if the games are tied to a specific account and... ⇲

Issues with password recovery

Fix: 1. Ensure you are using the correct email address associated with your account. 2. Check your spam or junk folder for the password recovery... ⇲

No multiple accounts support on a single headset

Fix: 1. Consider creating a guest account or using a different device for the second user. 2. If possible, log out of the current account before... ⇲
 
Camera issue

Mixed Reality Camera feature does not work

Fix: 1. Ensure that your device's camera permissions are enabled for the Meta Horizon app. Go to Settings > Privacy > Camera and toggle on the ap... ⇲
 
Installation issue

Setup process is incomplete and unresponsive

Fix: 1. Restart the app and try the setup process again. 2. Ensure that your device is connected to a stable internet connection during the setup... ⇲
 
Login issue

Meta Horizon frequently gets stuck in login loops

Fix: 1. Clear the app's cache and data by going to Settings > General > iPhone Storage > Meta Horizon and selecting 'Offload App', then reinstall... ⇲
 
Support issue

No customer support access

Fix: 1. Check the app for any help or FAQ sections that may provide guidance. 2. Look for community forums or user groups online where you can as... ⇲
 
Loading issue

Social tab fails to load

Fix: 1. Ensure that your internet connection is stable. 2. Try closing and reopening the app to refresh the social tab. OR 3. Check for any ap... ⇲
 
Notifications issue

Notifications do not work outside the app

Fix: 1. Go to Settings > Notifications > Meta Horizon and ensure that notifications are enabled. 2. Check if Do Not Disturb mode is turned off.... ⇲
 
Permissions issue

Bluetooth must be enabled to use the app

Fix: 1. Ensure that Bluetooth is turned on in your iPhone settings. Go to Settings > Bluetooth and toggle it on. 2. If you do not have a Bluetoot... ⇲
 
Storage issue

Cannot delete unwanted media from gallery

Fix: 1. Check if there is an option within the app to manage or delete media. 2. If not, try uninstalling and reinstalling the app to see if that... ⇲
 
Slow issue

Meta Horizon is laggy and unresponsive

Fix: 1. Close any other apps running in the background to free up memory. 2. Restart your iPhone to clear temporary files and refresh the system.... ⇲
 
Network issue

Inability to connect headset to app

Fix: 1. Ensure that the headset is fully charged and turned on. 2. Restart both the headset and the app to refresh the connection. OR 3. Check... ⇲

Air Link frequently fails to connect

Fix: 1. Ensure that both your iPhone and the headset are connected to the same Wi-Fi network. 2. Restart both devices to refresh the connection.... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: 1. Ensure that all devices are updated to the latest software version. 2. Check the device specifications to ensure they meet the app's requ... ⇲
 
Customization issue

Cannot disable casting record button

Fix: 1. Check the app settings to see if there is an option to disable the casting record button. 2. If not, consider using a different casting m... ⇲
 
Bugs issue

Persistent bugs remain unresolved

Fix: 1. Regularly check for app updates that may address these bugs. 2. Clear the app's cache and data to see if that resolves any issues. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
51.9%

Bad experience
41.3%

Neutral
6.9%

~ from our NLP analysis of 26,599 combined software ratings.

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 Private Data Meta Horizon collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. 5000 Meta Credits + Bonus: $49.99 5000 Meta Credits + Bonus
  2. 1000 Meta Credits + Bonus: $9.99 1000 Meta Credits + Bonus
  3. 300 Meta Credits: $2.99 Meta Credits Purchase
  4. Horizon In-world Purchase: $0.99 Horizon In-world Purchase
  5. 2000 Meta Credits + Bonus: $19.99 2000 Meta Credits + Bonus
  6. Horizon In-world Purchase: $9.99 $9.99 Horizon In-world Purchase
  7. 500 Meta Credits + Bonus: $4.99 500 Meta Credits + Bonus
  8. Horizon In-world Purchase: $4.99 Horizon In-world Purchase
  9. Horizon In-world Purchase: $2.99 Horizon In-world Purchase
  10. Horizon In-world Purchase: $0.99 Horizon In-world Purchase