fix problems on MLGW [iphone]

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—— Run into issues on MLGW? Get help pending when official support gets back to you!

MLGW
Info:
company: Memphis Light, Gas & Water
: http://www.mlgw.com/contact
: www.mlgw.com
Chat with our AI-based MLGW Support
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Account issue

Cannot view previous bills

Fix: 1. Check the billing section: Navigate to the billing or account section of the app. Look for options like 'Billing History' or 'Previous Bi... ⇲

Inaccurate billing information

Fix: 1. Cross-check bills: Compare the billing information in the app with your physical bills or statements to identify discrepancies. 2. Update... ⇲
 
Support issue

No chat support in app

Fix: 1. Use alternative support: If chat support is not available in the app, check the MLGW website for other support options, such as email or... ⇲

Poor customer service accessibility

Fix: 1. Explore all support options: Check the app for any support or help sections that may provide alternative contact methods, such as email o... ⇲
 
Notifications issue

No push notifications for outages

Fix: 1. Check notification settings: Go to your iPhone's Settings > Notifications > MLGW. Ensure that 'Allow Notifications' is turned on and that... ⇲
 
Customization issue

Outage map lacks opacity adjustment

Fix: 1. Use device settings: If the app does not allow opacity adjustments, check your iPhone's display settings. Go to Settings > Display & Brig... ⇲
 
Updates issue

Data updates delayed by a day

Fix: 1. Refresh the app: Pull down on the screen in the app to refresh the data manually. This may help in getting the latest updates. 2. Check f... ⇲
 
Syncing issue

Inconsistent information between app and phone line

Fix: 1. Verify information: If you notice discrepancies, cross-check the information from the app with the phone line. Take note of the differenc... ⇲
 
Login issue

Requires manual login each time

Fix: 1. Enable 'Remember Me': If the app has a 'Remember Me' or 'Stay Logged In' option, make sure it is checked when you log in. 2. Update the a... ⇲

No facial recognition after update

Fix: 1. Check settings: Go to Settings > Face ID & Passcode on your iPhone and ensure that the MLGW app is allowed to use Face ID. 2. Reinstall t... ⇲
 
Search issue

Difficult to find outage number

Fix: 1. Search feature: Use the search function within the app, if available, to look for 'outage number' or 'contact.' 2. Check the help section... ⇲
 
Settings issue

Limited usage comparison features

Fix: 1. Check for updates: Regularly check for app updates, as new features may be added over time. 2. Use the website: If the app lacks comparis... ⇲
 
UI issue

Hard to navigate charts

Fix: 1. Zoom and pan: If the charts are interactive, try using pinch gestures to zoom in or out and drag to pan around the chart for better visib... ⇲
 
Loading issue

Long wait for bill amount visibility

Fix: 1. Refresh the app: Pull down on the screen to refresh the app and see if the bill amount updates. 2. Check for updates: Make sure you are u... ⇲
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 what users are saying
Good experience
88.7%

Bad experience
8.7%

Neutral
2.7%

~ from our NLP analysis of 6,642 combined software ratings.

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 Private Data MLGW collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics