fix problems on GigSky [iphone]

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—— Run into issues on GigSky? Get help pending when official support gets back to you!

GigSky: eSIM & Unlimited Data
Info:
company: GigSky, Inc.
: https://www.gigsky.com/support
: www.gigsky.com
Chat with our AI-based GigSky Support
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Network issue

Spotty LTE coverage

Fix: Check the coverage map provided in the app or on the GigSky website to see if your location is within the coverage area. If not, consider us... ⇲

Slow data speeds

Fix: Test your data speed using a speed test app. If speeds are consistently slow, try switching to a different data plan that may offer better s... ⇲

GigSky reports 'Network not connected'

Fix: Ensure that your device's mobile data is turned on and that you are not in airplane mode. Restart your device to refresh the network connect... ⇲

Limited coverage in rural areas

Fix: Before traveling to rural areas, check the coverage map to ensure that you will have service. If coverage is limited, consider alternative o... ⇲

Inconsistent data availability

Fix: Monitor your data usage within the app to ensure you are not exceeding your plan limits, which can lead to throttled speeds or data unavaila... ⇲
 
UI issue

Confusing setup process

Fix: Follow a step-by-step guide for setting up the eSIM. Look for video tutorials on platforms like YouTube that visually demonstrate the setup... ⇲

Setup questions are confusing

Fix: Take your time to read each question carefully and refer to the app's help section for clarification on any terms or processes that are uncl... ⇲
 
Payments issue

High pricing compared to local SIMs

Fix: Compare the total cost of using GigSky with local SIM options for your travel destination. This can help you determine if the convenience of... ⇲

Data plans can be expensive

Fix: Evaluate your data usage needs and select a plan that closely matches your requirements to avoid overpaying for unused data. OR Consider... ⇲

Payment processing failures

Fix: Ensure that your payment information is up to date in the app. Check for any expired cards or incorrect billing information. OR Try using... ⇲

Requires credit card on file for purchases

Fix: Consider using a prepaid credit card if you are uncomfortable storing your primary credit card information in the app. OR Look for altern... ⇲
 
Support issue

Customer service is unresponsive

Fix: Utilize the app's support features, such as live chat or email, during off-peak hours when response times may be quicker. OR Check social... ⇲
 
Updates issue

GigSky functionality issues after updates

Fix: Clear the app's cache in your device settings to resolve any issues caused by the update. This can help refresh the app's performance. OR... ⇲
 
Account issue

No phone number provided with plans

Fix: Use messaging apps or VoIP services like WhatsApp or Skype for communication instead of relying on a phone number. OR Consider purchasing... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
90.1%

Bad experience
7.5%

Neutral
2.4%

~ from our NLP analysis of 1,641 combined software ratings.

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 Private Data GigSky collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Usage Data
    • Diagnostics